Administrative Assistant – Fire Alarm & Monitoring

Western States Fire Protection Co.; Denver (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching up to 3%

Tuition Reimbursement

Annual Discretionary Bonus

Paid Holidays

Employee Stock Purchase Plan

Gym membership reimbursement

Job summary

Western States Fire Protection is seeking an Administrative Assistant (Fire Alarm & Monitoring) to provide administrative and operational support across monitoring, billing, and documentation functions. You will work with management, field teams, customers, and partners to ensure accurate account records, timely invoicing, and compliant documentation.

The role emphasizes attention to detail, confidentiality, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• One year of administrative, customer service, billing, or office experience preferred; entry-level candidates with strong organizational skills, computer proficiency, and the ability to learn quickly will be considered.
• Familiarity with recurring billing, account maintenance, collections, and customer record management is preferred.
• Strong computer skills and working knowledge of business software applications, including Microsoft Office and database or ERP systems.
• Ability to learn and accurately use monitoring, billing, customer relationship, and electronic document-management systems.
• Excellent written and verbal communication skills.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities and deadlines.
• Ability to handle sensitive customer, account, and financial information with professionalism and confidentiality.
• Courteous, professional, and helpful attitude when working with customers, branch personnel, field employees, and outside partners.
• Ability to function effectively in a fast-paced environment with changing priorities.
• Ability to pass a pre-employment drug screen and background check.

Responsibilities

• Provide administrative support for the Monitoring and Fire Alarm division.
• Coordinate monitoring account setup, customer information updates, account transfers, additions, cancellations, and related documentation.
• Maintain accurate customer, site, contact, billing, and monitoring account information in approved business systems and electronic file structures.
• Coordinate with monitoring providers, third-party billing companies, branch personnel, and customers to resolve account, billing, and documentation issues.
• Process and track recurring monitoring invoices, service-related billing support, accounts receivable activity, credits, and account adjustments as assigned.
• Assist with collections follow-up and maintain records of customer communications, payment status, and outstanding account issues.
• Prepare, maintain, and distribute internal and external correspondence, customer notices, reports, agreements, and other required documentation.
• Maintain monitoring agreements, customer authorizations, licensing records, certificates, and other compliance-related documentation as required.
• Support reporting requirements by compiling accurate account, billing, receivable, and operational information for division leadership.
• Assist fire alarm sales, service, inspections, and field teams with administrative coordination, customer documentation, and back-office processes.
• Answer phones, respond to routine customer and internal inquiries, and route calls or requests to the appropriate team member.
• Maintain hard-copy and electronic files in accordance with company procedures and document-retention requirements.
• Identify administrative inefficiencies and recommend practical improvements to workflows, documentation, communication, and general office procedures.
• Complete special projects as required.
• Perform other duties as assigned.

Skills

Administrative experience

Customer service

Billing knowledge

Office software

Written and verbal communication

Organizational skills

Confidentiality

Professional demeanor

Multi-tasking

Teamwork

Tools

Microsoft Office

ERP systems

Job description

Western States Fire Protection is seeking an Administrative Assistant (Fire Alarm & Monitoring) to provide administrative and operational support across monitoring, billing, and documentation functions. You will work with management, field teams, customers, and partners to ensure accurate account records, timely invoicing, and compliant documentation.

The role emphasizes attention to detail, confidentiality, and the ability to manage multiple priorities in a fast-paced environment.