Service Coordinator - Dispatch & Scheduling in Fire & Security

Pavion; Farmers Branch (TX); Presencial; USD 30.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Descripción de la vacante

Pavion is seeking a Service Coordinator I to join our Security business unit. You will schedule fire alarm inspections, dispatch technicians, and coordinate with customers and management to ensure timely service. The role requires strong organization, communication, and multitasking in a fast-paced environment.

We offer a comprehensive benefits package and hourly compensation in the $22.00–$26.00 per hour range, with starting pay based on qualifications and experience.

Formación

• High School Diploma or GED required.
• 2+ years’ Dispatcher experience.
• Experience in service, dispatch, scheduling, or customer service roles.
• Strong organizational and time-management skills.
• Excellent written and verbal communication.
• Ability to coordinate with field technicians, customers, and management.
• Attention to detail in scheduling, documentation and inspection reports.
• Proficiency with Microsoft Office and CRM/scheduling software.
• Experience in fire alarm, life safety, security, or related service industry preferred.

Responsabilidades

• Schedule fire alarm inspections, service calls, and technician appointments.
• Dispatch technicians and manage daily schedules and priorities.
• Answer and coordinate incoming customer service calls and requests.
• Communicate with customers regarding scheduling, service needs, and updates.
• File and maintain inspection reports and related documentation.
• Coordinate with technicians, service management, and customers to ensure work is completed efficiently.
• Monitor open service calls and follow up on outstanding items.
• Assist with emergency and priority service requests.
• Perform various administrative and operational duties to support the Service and Inspection departments.

Conocimientos

Dispatcher experience

Time management

Customer service

Communication

Educación

High School Diploma or GED

Herramientas

CRM software

Scheduling software

Service management software

MS Office

Descripción del empleo

Pavion is seeking a Service Coordinator I to join our Security business unit. You will schedule fire alarm inspections, dispatch technicians, and coordinate with customers and management to ensure timely service. The role requires strong organization, communication, and multitasking in a fast-paced environment.

We offer a comprehensive benefits package and hourly compensation in the $22.00–$26.00 per hour range, with starting pay based on qualifications and experience.