Service Dispatcher & Operations Coordinator

Egroup Us; Hackensack (NJ); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Team environment

Life safety industry

Learning opportunities

Job summary

Heritage Fire Security in the United States is seeking a Service Dispatcher & Operations Coordinator to dispatch and coordinate service technicians, manage schedules, and ensure on-time service delivery. You will communicate with customers, monitor progress, and help improve processes to boost customer satisfaction.

The role emphasizes organization, accountability, and a professional client experience in a growing life-safety services company.

Qualifications

• Exceptional organizational and multitasking skills.
• Strong work ethic and commitment to excellence.
• Ability to think quickly and solve problems under pressure.
• Professional written and verbal communication.
• Attention to detail in a fast-paced environment.
• Confidence to hold people accountable respectfully.
• Drive to cut through red tape and deliver for customers.

Responsibilities

• Dispatch and coordinate service technicians throughout the day.
• Manage schedules to ensure on-time service delivery.
• Monitor technician progress and adjust workloads as needed.
• Communicate with customers regarding appointments and updates.
• Maintain a positive, professional culture and accountability.
• Resolve scheduling and operational challenges quickly.
• Create a seamless, stress-free client experience.
• Collaborate with management to improve processes and satisfaction.

Skills

Organizational skills

Work ethic

Decision making

Communication skills

Attention to detail

Accountability

Customer focus

Job description

Heritage Fire Security

compensation: $ 25.00 to start review after 60 days

employment type: full-time

experience level: mid level

job title: Service Dispatcher & Operations Coordinator

NOW HIRING: Service Dispatcher & Operations Coordinator

Fire Alarm Fire Sprinkler Fire Extinguisher Services

Are you highly organized, detail-oriented, and passionate about delivering an exceptional customer experience? Do you thrive in a fast-paced environment where your decisions directly impact customers and field technicians?

If so, we would love to hear from you.

We are a growing life safety company specializing in Fire Alarm, Fire Sprinkler, and Fire Extinguisher services. Our mission is simple: provide the best client experience possible while supporting our employees every step of the way. We treat our team members like gold and believe that great people are the foundation of our success.

What You'll Do

• Dispatch and coordinate service technicians efficiently throughout the day
• Manage schedules to ensure on-time service delivery
• Monitor technician progress and adjust workloads as needed
• Communicate with customers regarding service appointments and updates
• Hold team members accountable while maintaining a positive, professional culture
• Quickly resolve scheduling and operational challenges
• Help create a seamless, stress-free experience for every client
• Work closely with management to improve processes and customer satisfaction

What We're Looking For

• Exceptional organizational and multitasking skills
• Strong work ethic and a commitment to excellence
• Ability to think quickly and solve problems under pressure
• Professional communication skills, both written and verbal
• Attention to detail and ability to stay organized in a busy environment
• Confidence to hold people accountable while remaining respectful and professional
• Someone who can cut through red tape and get things done for the customer

Preferred Experience

• Experience in one or more of the following is a major plus:
• Fire Alarm Service
• Fire Sprinkler Service
• Fire Extinguisher Service
• Dispatching field technicians
• Service operations management
• Construction, HVAC, electrical, or other service-based industries

Why Join Us?

• Supportive team environment where employees are valued and respected
• Opportunity to work in the growing life safety industry
• Continuous learning and professional growth
• Competitive compensation based on experience
• A chance to make a real impact on customers and company success
• A career, not just a job

We are looking for someone who takes pride in their work, enjoys helping others succeed, and understands that every customer interaction matters.