Discharge & Home-Care Liaison

Rotech Healthcare; Webster (TX); On-site; USD 48,000 - 62,000; Full time

Job summary

Rotech Healthcare is seeking a Hospital Liaison to coordinate discharge planning between hospital staff and our home care services. You will work with Case Management and Continuing Care teams to ensure timely respiratory therapy and DME delivery to patients at home, and educate patients and caregivers on equipment use and safety.

The role emphasizes cross-functional collaboration, patient education, and field coordination, with expectations to travel to patient homes and maintain meticulous

Qualifications

• High school diploma or GED required.
• Experience with medical equipment or in a healthcare setting preferred.
• At least three years of related work experience.
• Knowledge of medical terminology.
• Familiarity with medical billing practices and insurance reimbursement.
• Background in medical administration and record management.

Responsibilities

• Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges.
• Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge.
• Educate patients and caregivers on proper equipment use and maintenance.
• Maintain accurate documentation including referral forms, insurance verification, delivery tickets, and activity logs.
• Support emergency equipment needs and troubleshoot issues as they arise.
• Participate in quality improvement initiatives to meet company and JCAHO standards.
• Maintain strong relationships with hospital personnel and serve as a trusted resource for discharge planning.
• Provide in-service training and CEU programs as needed.
• Represent the company at trade shows and professional events.
• Travel to patient homes for equipment setup and follow-up using a company vehicle.

Skills

Communication

Time management

Patient care

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Rotech Healthcare is seeking a Hospital Liaison to coordinate discharge planning between hospital staff and our home care services. You will work with Case Management and Continuing Care teams to ensure timely respiratory therapy and DME delivery to patients at home, and educate patients and caregivers on equipment use and safety.

The role emphasizes cross-functional collaboration, patient education, and field coordination, with expectations to travel to patient homes and maintain meticulous