Discharge Coordination Specialist

HCA Healthcare, Inc.; Pensacola (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

401(k) plan with match

Education support

Job summary

HCA Florida West Hospital is seeking a Case Management Assistant to support discharge planning and post-acute care coordination. You will work with the RN case manager and social workers to remove barriers, coordinate PAC referrals, and ensure timely patient discharges.

The role emphasizes administrative support, regulatory knowledge, and effective communication with care teams, PAC providers, and patients. Experience in healthcare is preferred and the facility offers comprehensive benefits.

Qualifications

• High School Graduate / GED - Required
• Associate Degree - Preferred
• Medical Knowledge and Terminology
• Minimum of 1 year of experience in healthcare
• Social Work Knowledge Preferred

Responsibilities

• Coordinates with RN case manager and social worker for support needed. Communicates updates on progress throughout the day. Refers patient questions back to the case manager/social worker.
• Provides clerical support in multidisciplinary rounds, including updating NATE Tempo at direction of team.
• Makes referrals through the web-based referral system to the specific post-acute care providers requested.
• Monitors patients with PAC referrals and intervenes to expedite discharge.
• Prioritizes workload to ensure a timely contact and intervention with PAC providers.
• Sends additional information to PAC provider when requested.
• Communicates with RN case managers/social workers regarding the status of PAC referrals, bed availability, and other barriers that cannot be resolved.
• Communicates results of PAC referrals with the patient, including having the Patient Choice letter signed.
• Monitors Medicare patient's planned discharge dates and delivers the Important Medicare Message (IMM) to the patient per facility policy.
• Delivers the Beneficiary Notice to patients identified as being in the BPCI-A program.
• Obtains physician signature on required Case Management documents and forms.
• Based on facility practice; sets up transportation/sends information to Transfer Center and generates discharge packets for PAC transfers.
• Utilizes Case Management systems, standards, and processes.
• Maintains knowledge of and actively develops relationships with PAC providers.
• Demonstrates knowledge of regulatory requirements, HCA Ethics and Compliance policies.
• Practices and adheres to the "Code of Conduct" and "Mission and Value Statement".

Skills

Medical knowledge

Healthcare experience

Education

High School Diploma or GED

Associate Degree (preferred)

Job description

HCA Florida West Hospital is seeking a Case Management Assistant to support discharge planning and post-acute care coordination. You will work with the RN case manager and social workers to remove barriers, coordinate PAC referrals, and ensure timely patient discharges.

The role emphasizes administrative support, regulatory knowledge, and effective communication with care teams, PAC providers, and patients. Experience in healthcare is preferred and the facility offers comprehensive benefits.