Disaster Restoration Project Coordinator

SERVPRO Team Cox; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) plan with generous employer 匹配

Medical insurance

Dental insurance

Vision insurance

Access to training for personal and专业發

Job summary

SERVPRO of NW Charlotte is seeking a detail-oriented Project Coordinator to deliver outstanding customer service and ensure all job information is accurate and complete. You will manage customer calls, open and monitor job files, and coordinate across teams to keep projects on track.

The role requires strong organizational skills, proficiency with Microsoft Office and industry software, and the ability to communicate clearly in stressful situations.

Qualifications

• Two or more years of administrative experience.
• Experience in restoration, commercial cleaning, or moving, or property insurance is helpful.
• Outstanding written and verbal communication skills.

Responsibilities

• Answer customer calls.
• Open job files and monitor status.
• Ensure customer requirements are followed.
• Review and validate initial field documentation.
• Create preliminary estimates.
• Ensure communications with the customer and internal team members are clear and updated.
• Prepare job file reports, backups, and audit processes.
• Close out jobs.
• Make collection calls.
• Collaborate with Contents Department.
• Draft correspondence and create reports as needed.

Skills

Administrative experience

Attention to detail

Excellent communication

Team player

Organization

Tools

Microsoft Office

Xactimate

Job description

SERVPRO of NW Charlotte is seeking a detail-oriented Project Coordinator to deliver outstanding customer service and ensure all job information is accurate and complete. You will manage customer calls, open and monitor job files, and coordinate across teams to keep projects on track.

The role requires strong organizational skills, proficiency with Microsoft Office and industry software, and the ability to communicate clearly in stressful situations.