Job File Coordinator / Customer Service Representative

SERVPRO Team Cox; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) plan with generous employer 匹配

Medical insurance

Dental insurance

Vision insurance

Access to training for personal and专业發

Job summary

SERVPRO of NW Charlotte is seeking a detail-oriented Project Coordinator to deliver outstanding customer service and ensure all job information is accurate and complete. You will manage customer calls, open and monitor job files, and coordinate across teams to keep projects on track.

The role requires strong organizational skills, proficiency with Microsoft Office and industry software, and the ability to communicate clearly in stressful situations.

Qualifications

• Two or more years of administrative experience.
• Experience in restoration, commercial cleaning, or moving, or property insurance is helpful.
• Outstanding written and verbal communication skills.

Responsibilities

• Answer customer calls.
• Open job files and monitor status.
• Ensure customer requirements are followed.
• Review and validate initial field documentation.
• Create preliminary estimates.
• Ensure communications with the customer and internal team members are clear and updated.
• Prepare job file reports, backups, and audit processes.
• Close out jobs.
• Make collection calls.
• Collaborate with Contents Department.
• Draft correspondence and create reports as needed.

Skills

Administrative experience

Attention to detail

Excellent communication

Team player

Organization

Tools

Microsoft Office

Xactimate

Job description

Who We Are

We are SERVPRO of NW Charlotte. We are part of a team that is a national leader in property disaster restoration. From initial clean-up to complete rebuilds, SERVPRO is there for people who have suffered property loss every step of the way. We have a long-standing reputation as a leader in our industry.

The Role

Practicing excellent customer service skills (internally and externally), extreme organization, and attention to detail, you will perform project coordination tasks related to customer calls, team coordination, job monitoring, tracking, and collections. You have the ability and personality to tactfully and confidently hold others accountable. You will make sure all the important information is complete and in the right place.

Responsibilities

• Answer customer calls.
• Open job files and monitor status.
• Ensure customer requirements are followed.
• Review and validate initial field documentation.
• Create preliminary estimates.
• Ensure that communications with the customer and internal team members are clear, detailed, and frequently updated.
• Prepare job file reports, perform job file backups, and complete the job file audit process.
• Complete and review job file documentation for final upload and audit process.
• Close out jobs.
• Make collection calls.
• Collaborate with Contents Department.
• Draft correspondence and create reports as needed.

Qualifications

• An absolutely strong work ethic, high energy, and drive to go the extra mile to achieve excellence.
• A low drama threshold. We are here to enjoy each other and our work, not create problems.
• That positive team attitude! We work hard, we have fun, and we have each other’s backs!
• The desire to learn, grow and develop your career.
• Two or more years of administrative, organizational office-related experience.
• Experience in restoration, commercial cleaning, or moving, and/or property insurance is very helpful.
• Experience with writing estimates, job file processes, and quality assurance, a plus.
• Outstanding written and verbal communication skills, including proper pronunciation and grammar.
• Ability to maintain a consistently courteous and professional tone of voice.
• Ability to remain calm and professional during tense or stressful situations.
• Excellent organizational skills and strong attention to detail.
• Ability to work in a fast-paced, team-oriented office environment.
• Proficiency in Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint).
• Ability to learn new software, including Xactimate and other restoration proprietary software.
• Ability to complete an acceptable background check subject to applicable laws.

Benefits

• 401(k) plan with a generous employer match.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Access to training for personal and professional development.

What We Offer

Competitive salary.

Employment Information

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.