Disaster Restoration Project & Client Coordinator

SERVPRO Team Cox; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Job summary

SERVPRO of NW Charlotte is seeking an organized, proactive Project Coordinator to handle customer calls, manage job files, and coordinate with the team on restoration projects. You will monitor progress, prepare estimates, and ensure accurate documentation throughout the job cycle.

The role demands excellent written and verbal communication, a strong work ethic, and the ability to stay calm under pressure in a fast-paced office. Benefits include a competitive salary and health coverage.

Qualifications

• Two or more years of administrative, office-related experience.
• Experience with writing estimates, job file processes, and quality assurance is a plus.
• Outstanding written and verbal communication skills, with proper pronunciation and grammar.

Responsibilities

• Answer customer calls and open/monitor job files.
• Coordinate with team, monitor status, and track collections.
• Prepare job file reports, backups and final audit documentation.
• Close out jobs and draft correspondence/reports as needed.

Skills

Administrative experience

Microsoft Office

Written and verbal communication

Attention to detail

Tools

Xactimate

Job description

SERVPRO of NW Charlotte is seeking an organized, proactive Project Coordinator to handle customer calls, manage job files, and coordinate with the team on restoration projects. You will monitor progress, prepare estimates, and ensure accurate documentation throughout the job cycle.

The role demands excellent written and verbal communication, a strong work ethic, and the ability to stay calm under pressure in a fast-paced office. Benefits include a competitive salary and health coverage.