Construction Project Coordinator - Client-Focused

IICRC; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Roth IRA

Health insurance

Vision insurance

Dental insurance

Paid time off

Training & development

Career progression

Professional development

Competitive compensation

Job summary

SERVPRO of Perry Hall/White Marsh is seeking a Construction Coordinator to help manage fire and water damage projects from start to finish. You will coordinate with customers, conduct site visits, and ensure project scope, schedules and budgets are followed.

The role demands strong communication, organization, and a solid customer-service track record. Experience in restoration or construction is preferred, and proficiency with basic Microsoft Office tools is expected.

Qualifications

• High school diploma or GED required.
• Associate or Bachelor of Business Administration preferred.
• Strong customer service track record.
• Excellent written and oral communication.
• Intermediate math skills.
• Experience in restoration and/or construction preferred.

Responsibilities

• Assist with customer service and management of the customer experience.
• Monitor and ensure client requirements are followed.
• Assist with scheduling all warranty activities.
• Enter lead/jobs into the operating system and ensure project data accuracy.
• Schedule Construction Manager initial visit with customer.
• Educate customers on process.
• Review and validate project file documentation.
• Confirm with Construction Manager project scope of work is complete.
• Maintain customer and client communications.
• Support Construction Managers ensuring customer and client agreement on scope and estimate.
• Ensure all paperwork is complete with customer and client.
• Issue POs based on project budget.
• Validate completed PO documentation.
• Update contract status with change orders and keep customer and client advised.
• Maintain Work-in-Progress (WIP) report.
• Maintain internal and external communications.
• Maintain communication log.
• Prepare project reports.
• Upon completion, review file documentation and update as necessary.
• Manage collections activities.
• Perform project close-out

Skills

Customer service

Communication

Microsoft Office

Organization

Interpersonal skills

Stress management

Education

High school diploma or GED

Associate or Bachelor of Business Administration preferred

Job description

SERVPRO of Perry Hall/White Marsh is seeking a Construction Coordinator to help manage fire and water damage projects from start to finish. You will coordinate with customers, conduct site visits, and ensure project scope, schedules and budgets are followed.

The role demands strong communication, organization, and a solid customer-service track record. Experience in restoration or construction is preferred, and proficiency with basic Microsoft Office tools is expected.