Restoration Project Coordinator — Growth & Impact

Servpro Industries, Inc.; Rosedale (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental and vision insurance

Paid time off

Roth IRA

Career progression

Professional development

Job summary

SERVPRO of Perry Hall/White Marsh is seeking a Construction Coordinator to manage customer experience and oversee project coordination from start to finish.

The role requires strong communication, organizational skills, and experience in restoration or construction. You will schedule field visits, track warranties, and ensure documentation accuracy while coordinating with the Construction Manager and clients. Competitive benefits apply.

Qualifications

• High school diploma or GED required.
• Associate or Bachelor of Business Administration preferred.
• Experience in restoration and/or construction preferred.
• Excellent written and oral communication skills.
• Superb customer service track record.
• Intermediate math skills.

Responsibilities

• Assist with customer service and management of the customer experience.
• Monitor and ensure client requirements are followed.
• Assist with scheduling all warranty activities.
• Enter lead/jobs into the operating system and ensure project information is accurate.
• Schedule Construction Manager initial visit with customer.
• Educate customers on process.
• Review and validate project file documentation.
• Confirm with Construction Manager that scope of work is complete.
• Maintain customer and client communications.
• Support Construction Managers ensuring customer and client agreement on scope and estimate.
• Ensure all paperwork is complete with customer and client.
• Issue POs based on project budget.
• Validate completed PO documentation.
• Update contract status with change orders and keep customer and client advised.
• Maintain Work-in-Progress (WIP) report.
• Maintain internal and external communications.
• Maintain communication log.
• Prepare project reports.
• Upon completion, review file documentation and update as necessary.
• Manage collections activities.
• Perform project close-out.

Skills

Microsoft Office

Communication

Organization

Customer interaction

Education

High school diploma/GED

Associate or Bachelor of Business Administration

Job description

SERVPRO of Perry Hall/White Marsh is seeking a Construction Coordinator to manage customer experience and oversee project coordination from start to finish.

The role requires strong communication, organizational skills, and experience in restoration or construction. You will schedule field visits, track warranties, and ensure documentation accuracy while coordinating with the Construction Manager and clients. Competitive benefits apply.