Operations Manager

shift, LLC; Greenville (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

shift, LLC located in Greenville, NC is seeking an experienced Operations Manager to lead their insurance restoration and emergency services. The ideal candidate will possess over 5 years of relevant experience, strong project management skills, and the ability to motivate staff. Responsibilities include ensuring the operational effectiveness and managing service delivery across multiple offices.

The role demands a high energy level and commitment to customer service, along with proven leadership abilities. Join a company dedicated to quality and effective communication in disaster restoration.

Qualifications

• Over 5 years of experience in insurance restoration.
• Strong track record in project management and delivery.
• Excellent understanding of construction and remediation principles.

Responsibilities

• Lead and manage teams to achieve operational goals.
• Ensure quality administration of multiple offices.
• Provide professional customer service to clients.

Skills

Insurance Restoration experience

Reconstruction estimating

Project management

Leadership skills

Human Resource Management

Customer service skills

Tools

Xactimate

Job description

Growing Insurance Restoration company in business over 40 years, has served clients throughout Eastern NC. Professional disaster restoration and indoor air quality company who focus on professional results through detailed planning, effective communication and quality craftsmanship. The 24-hr disaster team responds immediately to fire, water, storm, mold and structural damages at any time, any day of the year. From start to finish they have the experience and professional ability to assist in the recovery, restoration and claim process with the insurance company.

Job Description

Experienced Operations Manager who demonstrates impeccable leadership skills, excellent people management, open to direction and collaborative work style and commitment to get the job done.

This key position has knowledge of the Insurance Restoration and Emergency Service industry to provide the management and experience necessary for the organizational effectiveness and operations implementation of best practices, and vision in managing staff groups and service delivery.

The ideal candidate will not only have the experience and ability to write, sell and run all types of projects but able to manage, engage and motivate company personnel.

Must have the high energy, ability and drive to take the already flourishing company to the next level.

Qualifications

• Over 5 years of Insurance Restoration (mitigation) experience
• Over 5 years Reconstruction estimating and project management
• Over 5 years Estimating preferably using Xactimate*
• Over 5 years Project management and delivery
• Excellent understanding of both construction and restoration/remediation principles
• Thorough knowledge of insurance claims operations and procedures
• Proven track record of impeccable leadership skills
• Experience with Human Resource Management
• Provide quality administration and efficient daily (and on call) operation of multiple offices
• Experience in administration and management of sales, documentation and all process, including processing of purchase orders and organization of associated financial transactions such as invoicing and collections
• Well organized and capable of running multiple tasks, responsibilities and jobs at a time
• Will do what it takes to assist in getting the job done right, on time and on budget
• Experienced in coaching staff and providing quality, professional customer service skills working with insurance adjusters, brokers/agents, property managers and homeowners
• Provides a superior level of internal and external customer relations promoting the sales and service culture of the company
• Achieves individual and location sales goals through existing and new business, referrals and retention of account relationships
• Proven ability to evaluate, analyze, recognize potential issues, hazards and observe appropriate precautions
• Ability to listen, discern, prioritize, and negotiate with clients representatives based on a deep understanding of relevant issues
• Efficient in monitoring and reviewing job files processed by supervised personnel to ensure proper handling and documentation in accordance with established procedures and legal obligations of the Company
• Efficient in making decisions to perform, assign and dispatch jobs
• Able to disseminate and maintain up to date, current knowledge and understanding of policy provisions, company procedures and state laws
• Proven ability to work with and report to Company owners
• Clean Background check
• Able to successfully pass periodic drug testing

*Experience with these programs not required, but a plus!

Contacts within the local industry a plus!