Disaster Field Claims Specialist II (CAT)

Nationwide; Illinois; Sur place; USD 63 000 - 116 000; Plein temps

Avantages offerts par ce poste

Medical/dental/vision

Life insurance

Disability coverage

Paid time off

Holidays

401(k) with company match

Pension plan

Business casual attire

Résumé du poste

Nationwide seeks a Field Claims Specialist II on the NATCAT team to respond to major catastrophe events nationwide, often on short notice. You will travel up to 80% to assess property damage, determine coverage, and guide policyholders through the claims process with empathy and professionalism.

You will manage the full life cycle of claims, including reserving and documentation, while staying compliant with regulations and internal standards.

Qualifications

• Prior insurance field/property claims handling or adjusting experience.
• Proficiency with Xactimate and prior estimate writing experience.
• Demonstrated ability to manage claims of varying complexity from start to finish.
• Experience working on-site in catastrophe (CAT) environments.
• Strong customer service orientation, especially in high-stress situations.
• Willingness to deploy for extended periods (e.g., 12-hour days up to 21 consecutive days).

Responsabilités

• On-site property inspections and damage assessments in catastrophe zones.
• Investigate and resolve moderate to complex property claims from start to finish.
• Determine policy coverage and prepare estimates using Xactimate.
• Own the full lifecycle of claims, including reserving and documentation.
• Coordinate with Special Investigations and Subrogation as needed.
• Maintain compliance with regulatory and internal standards, ensuring timely resolutions.
• Provide proactive updates to customers throughout the claims process.

Connaissances

Xactimate

CAT environment

Claims handling

Customer service

Independent work

Travel readiness

Formation

Undergraduate degree or equivalent experience

Outils

Claims systems

Description du poste

Nationwide seeks a Field Claims Specialist II on the NATCAT team to respond to major catastrophe events nationwide, often on short notice. You will travel up to 80% to assess property damage, determine coverage, and guide policyholders through the claims process with empathy and professionalism.

You will manage the full life cycle of claims, including reserving and documentation, while staying compliant with regulations and internal standards.