Disability & LOA Case Specialist (Contract)

Randstad Digital Americas; Columbus (OH); On-site; USD 48,000 - 55,000; Full time

Job summary

Randstad Digital Americas seeks a Contract Absence Management Support Specialist in Columbus, Ohio. The role initiates absence management database processes, follows integrated disability workflows, and supports the department administratively.

Responsibilities include communicating with employees by phone and email to gather information, preparing case notes for compliance, and maintaining confidential records. The position is onsite with standard business hours and a bachelor's degree required.

Qualifications

• Bachelor's degree in business administration, human resources management, or related field.
• Experience in medical terminology, case management, or HR preferred but not required.

Responsibilities

• Follow predefined absence management case workflows to classify cases for Integrated Disability Specialists.
• Communicate with employees via phone and email to gather information on absence requests.
• Prepare absence case notes documenting activities for compliance.
• Provide initial troubleshooting for entering absence cases into the database and create cases as needed.
• Manage Integrated Disability Recovery Center mail and case communications.
• Process invoices from vendors and reimbursements in AEP Accounts Payable.
• Monitor voicemail and email boxes for the center and respond as needed.
• Maintain confidential employee records and PII.

Skills

Database

Admin support

Disability management

Education

Bachelor's degree

Job description

Randstad Digital Americas seeks a Contract Absence Management Support Specialist in Columbus, Ohio. The role initiates absence management database processes, follows integrated disability workflows, and supports the department administratively.

Responsibilities include communicating with employees by phone and email to gather information, preparing case notes for compliance, and maintaining confidential records. The position is onsite with standard business hours and a bachelor's degree required.