Disability Claims CSR: Intake & Case Coordination

Dane Street; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Performance bonuses

401k with company match

Remote workspace stipend

Apple equipment provided

Job summary

Dane Street is seeking a Customer Service Representative to intake new cases, draft entries in the Dane Street system (AccessDS), and coordinate case assignments with physicians.

This role emphasizes timely communication with clients, attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare-insurance environment. Associate degree preferred; healthcare experience desired.

Qualifications

• Experience in healthcare or insurance settings preferred.
• Strong communication and interpersonal skills.
• Proficient with data entry and basic computer skills.

Responsibilities

• Intake new cases and draft case entries in the Dane Street system (AccessDS).
• Monitor case progress and ensure deadlines are met.
• Assign and schedule cases to physicians based on guidelines and availability.
• Update clients on case status and gather missing information.

Skills

Communication skills

Organization

Time management

Attention to detail

Education

Associate’s Degree preferred

Job description

Dane Street is seeking a Customer Service Representative to intake new cases, draft entries in the Dane Street system (AccessDS), and coordinate case assignments with physicians.

This role emphasizes timely communication with clients, attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare-insurance environment. Associate degree preferred; healthcare experience desired.