Remote Workers' Comp CSR — Case Intake & Scheduling

Dane Street; United States; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Voluntary life insurance options

Short-term and long-term disability coverage

Generous paid time off policy

401k plan with company match

Apple equipment and media stipend

Job summary

Dane Street is seeking a dedicated Customer Service Representative responsible for managing the receipt of new cases and facilitating the case assignment process. This role requires strong communication skills, critical thinking, and computer literacy, with a preference for candidates with an Associate's Degree and experience in healthcare or insurance.

As part of the team, you will enjoy a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, and a generous paid time off policy. Join us in creating a positive working environment that drives client satisfaction.

Qualifications

• Business experience in a healthcare and/or insurance setting is preferred.
• An Associate's Degree is preferred.

Responsibilities

• Intake new cases and draft them into the system.
• Assign/schedule new cases to physicians for review.
• Monitor, process, and track cases to meet deadlines.
• Update clients on cases in progress.
• Provide necessary documentation for specified cases.

Skills

Exceptional communication skills

Critical thinking

Time management

Computer literacy

Typing skills

Education

Associate's Degree

Job description

Dane Street is seeking a dedicated Customer Service Representative responsible for managing the receipt of new cases and facilitating the case assignment process. This role requires strong communication skills, critical thinking, and computer literacy, with a preference for candidates with an Associate's Degree and experience in healthcare or insurance.

As part of the team, you will enjoy a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, and a generous paid time off policy. Join us in creating a positive working environment that drives client satisfaction.