Peer Review Customer Service Representative

Dane Street; United States; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Generous paid time off

Apple equipment for remote workspace

Job summary

A leading healthcare solutions provider in the United States is seeking a Customer Service Representative to handle new cases and support the scheduling process. This entry-level position requires exceptional communication skills and an Associate's degree is preferred. Employees enjoy a comprehensive benefits package, including medical, dental, vision coverage, and generous paid time off. The role supports remote work with necessary equipment provided.

Qualifications

• Business experience in a healthcare or insurance setting is preferred.
• Ability to meet specific deadlines.
• Typing skills are essential.

Responsibilities

• Responsible for receipt of new cases and proper system drafting.
• Facilitates the case assignment and scheduling process.

Skills

Exceptional communication skills

Critical thinking

Computer literacy

Time management

Education

Associate's Degree

Job description

Job Summary

The Customer Service Representative is responsible for receipt of new cases and ensuring proper system drafting and setup. The CSR also is responsible for taking direction and facilitating the case assignment/scheduling process.

Company Culture & Expectations

Dane Street's success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.

Qualifications & Experience

• Associate's Degree is preferred.
• Business experience in a healthcare and/or insurance setting is preferred.
• Exceptional communication skills with a clear understanding of company business lines.
• Ability to apply critical thinking, manage time efficiently and meet specific deadlines.
• Computer literacy and typing skills are essential.

Work Conditions & Physical Demands

• Any lifting, bending, traveling, etc. required to do the job duties listed above.
• Long periods of sitting and computer work.

Work From Home Technical Requirements

• Supply and support own internet services.
• Maintaining an uninterrupted internet connection is a requirement of all work from home positions.

Benefits

Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well‑being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short‑term disability, and long‑term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401(k) plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.

About Dane Street

A fast‑paced, Inc. 500 Company with a high‑performance culture is seeking insightful forward‑thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers' Compensation, Disability, Auto, and Group Health Carriers, Third‑Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.

Other Details

This job description is subject to change at any time.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Other

Industry

• IT Services and IT Consulting