Director, Funded Billing & Collections

Tobii Dynavox LLC; Pennsylvania; Hybrid; USD 180,000 - 230,000; Full time

Job summary

Tobii Dynavox LLC seeks a strategic Revenue Cycle leader to own funded collections across Medicare/Medicaid, commercial payers, and patients. Translate business goals into operating plans and drive performance with a high-impact team.

The role focuses on process improvement, data-driven decision making, and cross-functional partnership, with remote work flexibility and occasional travel to Pittsburgh. Healthcare revenue cycle leadership is essential.

Qualifications

• Bachelor's degree or equivalent in Business, Finance, Healthcare Administration, or related field.
• Minimum 7 years in healthcare revenue cycle, with 4+ years in leadership roles.
• Strong knowledge of Medicare/Medicaid, payer practices, denials, and appeals.
• Experience leading managers in a complex payer environment.

Responsibilities

• Own funded collections strategy and prioritize cash acceleration, aging reduction, and write-offs.
• Provide executive oversight of receivables from Medicare, Medicaid, and payers.
• Design scalable collections model and drive process improvements with IT and business teams.
• Build partnerships across Funding, Billing, Finance, and Compliance to improve handoffs.
• Lead and develop the funded collections team with clear accountability.
• Ensure compliance with policies, regulations, and privacy requirements.

Skills

Strategic leadership

Financial analysis

Payer knowledge

Communication

Excel proficiency

Education

Bachelor's degree in Business/Finance/Healthcare Administration

Tools

Excel

Payer systems

ERP/Accounting software

Job description

Why join us?

We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives. At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed. As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.

Candidates must reside within the Eastern or Central Time Zone. This is a remote position that requires occasional travel to our Pittsburgh corporate office as needed. Work Schedule: Monday–Friday, 8:00 AM–5:00 PM EST

What you’ll do:

1. Strategy and Business Leadership

Own and execute the funded collections strategy in alignment with company financial and operational objectives. Establish annual and multi-year priorities for cash acceleration, aging reduction, denial recovery, write-off prevention, productivity, quality, and customer experience. Translate business goals into clear operating plans, performance expectations, resource requirements, and measurable outcomes. Serve as a strategic partner to the Senior leaders on accounts receivable risk, trends, opportunities, and corrective actions. Identify emerging payer, regulatory, technology, and operational risks and lead timely mitigation plans. Champion an enterprise view of the order-to-cash process, connecting upstream activities to downstream collections outcomes.

2. Revenue Cycle and Portfolio Performance

Provide executive oversight of funded receivables from Medicare, Medicaid, commercial payers, and patients. Ensure accounts are prioritized and worked promptly using defined segmentation, work queues, escalation paths, and follow-up standards. Lead performance against key indicators, including cash collections, days sales outstanding, aging, denial inventory, appeal outcomes, productivity, quality, and write-offs. Oversee denial and underpayment resolution strategies, payer escalation, appeal frameworks, and root-cause reduction activities. Direct the review and approval workflow for write-offs within established authority levels, ensuring appropriate documentation, approvals, and accurate system processing. Partner with Accounting on collectability reviews, reserves, reconciliations, audit support, and period-end reporting. Ensure reporting accurately reflects collection activity, risk, progress, and financial impact.

3. Operational Excellence, Scalability, and Technology

Design and maintain a scalable collections operating model with clear roles, decision rights, service expectations, and controls. Lead continuous improvement initiatives that reduce manual effort, eliminate rework, improve data quality, and strengthen first-time-right performance. Sponsor digitalization, automation, workflow, reporting, and system enhancement initiatives in partnership with Technology and business stakeholders. Create and govern policies, standard operating procedures, work instructions, templates, and controls for collections and appeals. Use data and trend analysis to identify systemic defects, quantify impact, prioritize improvements, and monitor sustained results. Ensure business continuity, workload balancing, and appropriate coverage during periods of absence or increased demand.

4. Cross-Functional Partnership

Build effective partnerships across Funding, Billing, Finance, Accounting, Customer Service, Sales, Compliance, and Technology. Lead recurring cross-functional reviews to resolve aging barriers, improve handoffs, and prevent recurring collection issues. Create shared accountability for upstream documentation, authorization, billing, payer enrollment, and data issues that affect collectability. Ensure collections requirements are incorporated into process, product, system, and policy changes. Represent the collections function in interdepartmental meetings, initiatives, audits, and training sessions. Promote transparent communication and bridge organizational silos to support company-wide goals.

5. People Leadership and Organizational Capability

Build, lead, engage, and retain a high-performing funded collections organization. Define the organizational structure, staffing plan, role clarity, competencies, and succession needs required to support the business. Recruit, onboard, develop, and coach leaders and team members while establishing clear expectations and accountability. Create a performance culture grounded in timely feedback, measurable goals, quality, ownership, collaboration, and continuous learning. Ensure regular communication, team forums, leadership routines, and recognition practices are in place. Oversee performance documentation and development planning in accordance with company policies. Develop training and knowledge resources for Collections and partner teams, including new-hire training and role-based learning.

6. Compliance, Controls, and Risk Management

Ensure compliance with company policies, contractual requirements, third-party payer rules, and applicable state and federal laws and regulations. Maintain effective operational controls, documentation standards, approval practices, and audit readiness. Partner with Compliance and Legal resources, as appropriate, to address payer, regulatory, customer, and operational risk. Ensure escalated customer, internal stakeholder, and payer concerns are addressed promptly, consistently, and professionally. Promote appropriate handling of confidential information and adherence to privacy and security requirements.

What you’ll bring:

• Improved cash realization and predictability across funded receivables.
• Reduced aging, avoidable denials, rework, and preventable write-offs.
• Consistent execution of collection standards, controls, and escalation pathways.
• Clear, timely, and actionable performance reporting for leadership.
• Scalable processes and technology-enabled workflows that support business growth.
• A capable, engaged, accountable, and well-developed collections organization.
• Stronger cross-functional alignment across the order-to-cash lifecycle.

Minimum Qualifciaitons

• Education and Experience Bachelor's degree in Business, Finance, Healthcare Administration, Accounting, or a related field, or an equivalent combination of education and relevant experience.
• Minimum of seven years of progressive healthcare revenue cycle, medical collections, or accounts receivable experience, including at least four years leading teams in a complex payer environment.
• Demonstrated experience leading managers or multi-layered teams and driving measurable operational improvement.
• Strong knowledge of Medicare, Medicaid, commercial payer, patient receivable, denial management, appeal, and reimbursement practices.
• Knowledge of Durable Medical Equipment billing, prior authorization, and payer funding requirements preferred.
• Experience with contractual adjustments, refunds, write-offs, cash application, and financial controls preferred.

Technical and Analytical Capabilities

• Advanced proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and collaboration tools.
• Experience with healthcare billing, collections, payer, workflow, and reporting applications.
• Demonstrated ability to interpret operational and financial data, identify trends, assess risk, and convert insights into action.
• Experience partnering with Technology teams on automation, workflow, reporting, systems integration, or process enhancement initiatives.
• Ability to build and communicate executive-level reporting, business cases, and recommendations.

Leadership Competencies

• Strategic and Business Oriented: Connects collections priorities to company strategy, financial performance, customer outcomes, and scalable growth.
• Ownership and Execution: Takes accountability for results, establishes a clear path forward, removes barriers, and follows through on commitments.
• Analytical and Structured: Creates clarity and operating discipline, uses evidence to make decisions, and balances detail with enterprise perspective.
• People Leadership: Develops leaders and teams, delegates effectively, coaches consistently, and creates an environment where people can perform, learn, and thrive.
• Change Leadership: