Director, Technology Infrastructure & Reliability

Blue Shield of CA; Las Vegas (NV); Hybrid; USD 180,000 - 280,000; Full time

Job summary

Blue Shield of California is seeking a senior technology leader to oversee corporate technology strategy, engineering delivery, and platform operations. This role reports to the CIO and shapes end‑to‑end production systems, reliability, and security across complex platforms.

You will partner with product, architecture, security, and business leaders to drive modernization, reduce risk, and deliver measurable business outcomes through technology. Strong leadership and communication are essential.

Qualifications

• Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree.
• 12 years of prior relevant experience in software engineering, technology operations and management, or related technology roles
• 6 years of prior people management experience with direct responsibility for supervising, coaching, and evaluating direct reports, including experience leading engineering managers and senior technical leaders
• Demonstrated experience leading multiple engineering teams, domains, or portfolios with accountability for delivery, people leadership, and operational outcomes
• Proven track record of owning production systems end‑to‑end, resolving technical debt, and improving reliability, resilience, and operational performance across complex, large‑scale platforms
• Demonstrated experience stabilizing, modernizing, and improving legacy systems in high‑pressure, production‑critical environments
• Strong understanding of modern engineering practices, including cloud‑native architectures, system design, CI/CD, observability, secure development, and operational reliability
• Proven ability to lead cross‑functional execution and partner effectively with Product, Architecture, Security, Platform, and business stakeholders
• Demonstrated ability to balance strategic leadership with execution focus, including delivery, team development, engineering quality, scalability, and risk management
• Strong communication skills, with the ability to translate technical concepts, tradeoffs, and risks for senior and cross‑functional audiences
• Experience leading engineering organizations in cloud-native, platform-based environments at scale preferred
• Experience driving adoption of CI/CD, observability, secure development, and reliability practices across multiple teams or domains preferred
• Experience establishing engineering standards and improving consistency of engineering practices across teams, domains, or portfolios preferred
• Experience supporting large‑scale technology delivery in complex or regulated environments preferred
• Experience leading through organizational change, growth, or transformation within an engineering organization preferred
• Experience with portfolio planning, investment prioritization, and resource tradeoff decisions across competing engineering demands preferred
• Master's degree in Computer Science, Engineering, Information Systems, or related field preferred

Responsibilities

• Lead engineering delivery, platform operations, and technology services aligned to business objectives.
• Oversee solution delivery, production operations, and platform reliability to ensure performance and security.
• Guide architecture, delivery execution, production stability, and issue resolution in modernization efforts.
• Partner with Product, Architecture, Security, Infrastructure, and business leaders to improve execution and manage risk.
• Develop high-performing teams and cultivate continuous learning and leadership growth.
• Communicate effectively with senior and cross-functional audiences about tradeoffs and risks.
• Drive cross-functional collaboration across engineering, product, and security domains to achieve measurable outcomes.

Skills

Executive leadership

Engineering leadership

Cloud-native architectures

CI/CD

Observability

Security development

Stakeholder management

Strategic planning

Communication skills

Risk management

Education

Bachelor's degree or High School Diploma/GED

Master's degree preferred

Job description

Blue Shield of California is seeking a senior technology leader to oversee corporate technology strategy, engineering delivery, and platform operations. This role reports to the CIO and shapes end‑to‑end production systems, reliability, and security across complex platforms.

You will partner with product, architecture, security, and business leaders to drive modernization, reduce risk, and deliver measurable business outcomes through technology. Strong leadership and communication are essential.