Director, Technical & Sales Support Engineer

Zennio; Dallas (TX); Hybrid; USD 100,000 - 130,000; Full time

Job summary

A leading international manufacturing company is seeking a Director, Technical & Sales Support Engineer to oversee technical functions supporting commercial activity in the US and Canada. This hybrid role involves project support, team management, and ensuring operational excellence. Join a vibrant team and make a significant impact in a growing market.

Benefits

Dental Insurance

Disability Insurance

Health Insurance

401(k Matching

Flexible Spending Account

Paid Time Off

Employee Discounts

Welcome Pack

Qualifications

• 6 to 8 years in technical support/project roles.
• Minimum 3 years leading multidisciplinary technical teams.

Responsibilities

• Coordinate technical and sales support resources.
• Supervise project implementation and commissioning activities.
• Lead the pre-sales engineering team.

Skills

Leadership

Communication

Strategic Thinking

Education

Bachelor of Electrical Power Engineering

Bachelor of Mechanical Engineering

Bachelor of Automation

Tools

MS Office

KNX

Job description

For over 19 year, our team of 350 professionals have been dedicated to the design, manufacturing and delivery of intelligent building automation for homes, hotels, and buildings. Zennio is positioned as one of the most innovative and growing international manufacturing companies of KNX products with an active market presence in 124 countries worldwide We are an established company and a powerhouse in Europe and parts of the Middle East, and are now expanding the business into the USA market. This is an opportunity to get in early on the US expansion and grow the business and your career.

Working at Zennio means working in a vibrant, international, and high-performance technological company that offers an ideal environment for those who want to have a real impact on the organization's growth and are eager to take on challenging growth initiatives and be rewarded for it.

Creating Unlimited Possibilities within a Diverse, Global Organization

The Director, Technical & Sales Support Engineeris is responsible for leading and coordinating all national and regional technical functions that support commercial activity within the US and Canada, including project support, field operations, and pre-sales engineering. This role ensures North America region technical consistency, operational excellence and product alignment with both corporate technical and commercial strategies, while also overseeing the career development and daily performance of technical and support teams within the region.

Responsibilities and objectives:

• Coordinate and oversee all technical and sales support resources within the region both internal as well as external partners to ensure high performance, standardization, and efficient resource use
• Supervise project implementation and commissioning activities to deliver projects on time, to quality standards, with high customer satisfaction
• Lead the pre-sales engineering team to ensure accurate and competitive project documentation and support
• Align local strategies with CLIPS and Sales HQ guidelines to maintain process consistency and incorporate best practices.
• Define and optimize technical and product procedures, workflows, and tools to enhance operational efficiency and scalability
• Work closely with the Technical Marketing Manager to support creation of technical and product support documents, internal and external product marketing pieces.
• Manage performance reviews and development plans to build a strong and motivated support team
• Monitor KPIs and drive continuous improvement to ensure performance objectives are met
• Act as senior technical contact in the region to provide high-level support to clients and internal stakeholders. Will require occasional travel to customer site and industry events.
• Promote cross-functional collaboration to ensure project fluidity and internal communication

You will make an impact with these qualifications:

• Bachelor of Electrical Power Engineering, Mechanical Engineering , Automation, or equivalent
• Experience between 6 to 8 years in technical support/project roles
• Minimum 3 years leading multidisciplinary technical teams
• Strong leadership and team coordination
• In-depth technical knowledge (KNX, automation, HVAC, lighting)
• Strategic thinking and hands-on execution
• Excellent communication and cross-functional management. Fluent in the English language.
• Experience with MS Office
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
• Must be 21 years of age and possess a valid US drivers license with limited violations.

The advantages of working at ZENNIO?

Fixed annual salary

Permanent contract.

Dental Insurance, Disability insurance and Health insurance. Employee assistance program. 401(k Matching) and Flexible spending account.

This is a Hybrid work role with a combination of work from home and work from office.

Work-time flexibility.

Excellent work environment.

Special employee discounts: you too can live in a smart home!

Welcome pack: feel the Zennio brand from day one with our coolest merchandise.

️ Paid time off

Ready to create your own journey?Sign up now and we'll call you!

Zennio is proud to be an Equal Opportunity Employer.
We are committed to fostering a diverse, inclusive, and equitable workplace where every individual—regardless of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, citizenship, disability, veteran status, or any other protected characteristic—has an equal opportunity to thrive.

We believe that diversity drives innovation and strengthens our global team. We actively seek candidates who can bring unique perspectives, experiences, and skills to our growing company. All employment decisions are made based on qualifications, merit, and business need.

Reasonable accommodations are available upon request for candidates participating in all aspects of the recruitment process. If you require accommodation due to a disability, please contact [insert contact email or HR reference].

Zennio is committed to pay equity and salary transparency. Compensation decisions are made without regard to any protected characteristics, and are based on role responsibilities, experience, performance, and location.

We do not discriminate on the basis of prior criminal convictions. A conviction history does not automatically disqualify you from consideration. Where applicable, we conduct individualized assessments in compliance with local laws and fair chance hiring regulations.

Together, we build an inclusive future.