Director, Technical & Sales Support Engineer

Zennio; Town of Texas (WI); Hybrid; USD 100,000 - 130,000; Full time

Job summary

A leading company in automation seeks a Director, Technical & Sales Support Engineer to lead technical functions supporting commercial activities in the US and Canada. This role involves overseeing project support, ensuring operational excellence, and aligning strategies with corporate goals. The ideal candidate will have a strong technical background, leadership experience, and excellent communication skills. A hybrid work model is offered with competitive benefits.

Benefits

Health Insurance

Dental Insurance

Disability Insurance

401(k) Matching

Flexible Spending Accounts

Employee Discounts

Welcome Pack

Qualifications

• 6-8 years of experience in technical support or project roles.
• At least 3 years leading multidisciplinary technical teams.

Responsibilities

• Coordinate and oversee technical and sales support resources.
• Supervise project implementation and ensure customer satisfaction.
• Lead the pre-sales engineering team for accurate project documentation.

Skills

Leadership

Communication

Strategic Thinking

Education

Bachelor's degree in Electrical Power Engineering

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Automation

Tools

MS Office

Job description

Director, Technical & Sales Support Engineer

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Role Overview

The Director, Technical & Sales Support Engineer is responsible for leading and coordinating all technical functions supporting commercial activities within the US and Canada. This includes project support, field operations, and pre-sales engineering. The role ensures technical consistency, operational excellence, and product alignment with corporate strategies, while overseeing team development and performance.

Responsibilities and Objectives

• Coordinate and oversee technical and sales support resources within the region, ensuring high performance and standardization.
• Supervise project implementation and commissioning to deliver quality projects on time, ensuring customer satisfaction.
• Lead the pre-sales engineering team for accurate project documentation and support.
• Align local strategies with corporate guidelines to maintain process consistency and incorporate best practices.
• Define and optimize technical procedures, workflows, and tools for operational efficiency and scalability.
• Collaborate with the Technical Marketing Manager to create technical documents and marketing materials.
• Manage performance reviews and development plans for the support team.
• Monitor KPIs and drive continuous improvement to meet performance objectives.
• Act as a senior technical contact, providing high-level support to clients and internal stakeholders, with occasional travel.
• Promote cross-functional collaboration for project fluidity and communication.

Qualifications

• Bachelor's degree in Electrical Power Engineering, Mechanical Engineering, Automation, or equivalent.
• 6-8 years of experience in technical support or project roles.
• At least 3 years leading multidisciplinary technical teams.
• Strong leadership and team coordination skills.
• In-depth technical knowledge of KNX, automation, HVAC, lighting.
• Strategic thinking with hands-on execution skills.
• Excellent communication and management skills; fluent in English.
• Experience with MS Office.
• Legally authorized to work in the US without sponsorship.
• Must be 21+ years old with a valid US driver’s license and limited violations.

Benefits and Work Environment

Competitive fixed annual salary, health, dental, disability insurance, employee assistance program, 401(k) matching, and flexible spending accounts. Hybrid work model combining remote and office work. Employee discounts, welcome pack, and a vibrant, international work environment.

Equal Opportunity Statement

Zennio is committed to diversity, inclusion, and equal opportunity employment. We consider all qualified applicants without regard to race, religion, gender, or other protected characteristics. Reasonable accommodations are available upon request. We prioritize pay equity and do not discriminate based on criminal history where applicable.