Lead Driver Controls Customer Support Engineer

GE Vernova; Imperial (PA); Remote; USD 100,000 - 130,000; Full time

Job summary

GE Vernova is seeking a Lead Driver Controls Customer Support Engineer to provide technical support and manage customer requirements for power converters. This remote role requires extensive experience in power electronics and a commitment to innovation and safety. The ideal candidate will have strong analytical skills and a Bachelor's degree in engineering, with a willingness to travel as needed.

Benefits

Professional development opportunities

Challenging careers

Competitive compensation

Qualifications

• 15 years experience in power electronics or naval power systems.
• 10 years of site commissioning and intervention support.
• Willingness to travel up to 50% of the time.

Responsibilities

• Provide L2 first-line support for customer breakdowns.
• Travel on short notice to customer sites for interventions.
• Review technical specifications for power converters.

Skills

Analytical skills

Attention to detail

Organizational skills

Communication skills

Interpersonal skills

Education

Bachelor's degree in engineering

Master's degree in engineering (preferred)

Tools

GE PC P80i programming environment

Job description

Lead Driver Controls Customer Support Engineer

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Job Description Summary

GE Vernova’s Power Conversion & Storage business combines advanced energy conversion and storage systems to meet the electrification needs of utilities and industries. With a focus on power stability, energy storage, and industrial electrification solutions, Power Conversion & Storage empowers customers by addressing their most complex electrification challenges and accelerating their transition to a sustainable, decarbonized future.

If you are passionate about designing and controlling Low, Middle, and High Voltage Power Electronics converters that deliver high performance (better than 98% efficiency) in challenging environments, this is the right opportunity for you. Our converters are designed to withstand condensation risks, high vibrations (marine applications), shock, arc flash, and are used across industry, oil and gas, marine, or military sectors. We seek individuals committed to precision and innovation, willing to push technological boundaries within a company that values culture, ethics, and ambition.

Essential Responsibilities

• Provide L2 first-line support for customer breakdowns.
• Travel on short notice to customer sites for interventions and failure investigations.
• Complete CIR & RCA investigations.
• Promote a culture of safety, quality, and value.
• Review detailed technical specifications for large industry, marine, and naval power converters to capture customer requirements.
• Maintain ownership of all engineering artifacts related to specific power converters, including software and control specifications, drawings, test procedures, and commissioning instructions.
• Interface with customers to ensure requirements and expectations are understood and achievable.
• Support sales by reviewing new customer requirements and identifying gaps with current power converter control capabilities.
• Manage software design processes for power converters in specific projects.
• Collaborate with other GE PC units to incorporate power converter technologies and software into customer solutions in North America.

Qualifications/Requirements

• Bachelor’s degree in engineering.
• Minimum of 15 years experience in power electronics, power conversion, or naval power systems.
• Minimum of 10 years of site commissioning and intervention support.
• Willingness to travel up to 50% of the time.

Desired Characteristics

• Strong analytical skills.
• High attention to detail.
• Excellent organizational skills.
• Working knowledge of the GE PC P80i programming environment.
• Deep domain knowledge of semiconductor devices (thyristors and transistors) and their application in large power converters, with a focus on control theory.
• Understanding of voltage source and current sourced power converter control.
• Master’s degree in engineering preferred.
• Motivated, curious, and proactive engineer.
• Excellent communication skills, capable of simplifying complex topics.
• Strong interpersonal skills, approachable and accessible.

This role requires access to U.S. export-controlled information. Final offers depend on obtaining necessary U.S. government authorization.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. We are an Equal Opportunity Employer, making employment decisions without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected characteristics. Employment is contingent upon legal authorization to work in the U.S. and successful completion of a drug screen.

This is a remote position.

Other Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Electric Power Generation