Director, Technical & Sales Support Engineer

Zennio; Dallas (TX); Hybrid; USD 120,000 - 150,000; Full time

Job summary

A leading company in building automation is seeking a Director, Technical & Sales Support Engineer to lead technical functions across the US and Canada. This role involves overseeing project support, field operations, and ensuring product alignment with corporate strategies. Ideal candidates will have strong leadership skills and a background in engineering, with the opportunity to impact the company's expansion into the US market.

Benefits

Fixed annual salary

Permanent contract

Dental, Disability, and Health insurance

401(k) matching

Flexible spending account

Work-time flexibility

Employee discounts

Paid time off

Qualifications

• 6 to 8 years in technical support/project roles.
• Minimum 3 years leading multidisciplinary technical teams.

Responsibilities

• Coordinate all technical and sales support resources.
• Supervise project implementation and commissioning activities.
• Lead the pre-sales engineering team.

Skills

Leadership

Communication

Strategic Thinking

Team Coordination

Education

Bachelor's degree in Electrical Power Engineering

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Automation

Tools

MS Office

Job description

Director, Technical & Sales Support Engineer

Join to apply for the Director, Technical & Sales Support Engineer role at Zennio

Director, Technical & Sales Support Engineer

2 days ago Be among the first 25 applicants

Join to apply for the Director, Technical & Sales Support Engineer role at Zennio

For over 19 years, our team of 350 professionals has been dedicated to the design, manufacturing, and delivery of intelligent building automation for homes, hotels, and buildings. Zennio is positioned as one of the most innovative and growing international manufacturers of KNX products, with an active market presence in 124 countries worldwide. We are an established company and a powerhouse in Europe and parts of the Middle East, and are now expanding into the USA market. This is an opportunity to get in early on the US expansion and grow the business and your career.

Working at Zennio means working in a vibrant, international, and high-performance technological company that offers an ideal environment for those who want to have a real impact on the organization's growth and are eager to take on challenging growth initiatives and be rewarded for it.

Creating Unlimited Possibilities within a Diverse, Global Organization

The Director, Technical & Sales Support Engineer is responsible for leading and coordinating all national and regional technical functions that support commercial activity within the US and Canada, including project support, field operations, and pre-sales engineering. This role ensures North America region technical consistency, operational excellence, and product alignment with both corporate technical and commercial strategies, while also overseeing the career development and daily performance of technical and support teams within the region.

Responsibilities and objectives:

• Coordinate and oversee all technical and sales support resources within the region, both internal and external partners, to ensure high performance, standardization, and efficient resource use
• Supervise project implementation and commissioning activities to deliver projects on time, to quality standards, with high customer satisfaction
• Lead the pre-sales engineering team to ensure accurate and competitive project documentation and support
• Align local strategies with CLIPS and Sales HQ guidelines to maintain process consistency and incorporate best practices
• Define and optimize technical and product procedures, workflows, and tools to enhance operational efficiency and scalability
• Work closely with the Technical Marketing Manager to support creation of technical and product support documents, internal and external product marketing pieces
• Manage performance reviews and development plans to build a strong and motivated support team
• Monitor KPIs and drive continuous improvement to ensure performance objectives are met
• Act as senior technical contact in the region to provide high-level support to clients and internal stakeholders. Will require occasional travel to customer sites and industry events.
• Promote cross-functional collaboration to ensure project fluidity and internal communication

You will make an impact with these qualifications:

• Bachelor's degree in Electrical Power Engineering, Mechanical Engineering, Automation, or equivalent
• Experience of 6 to 8 years in technical support/project roles
• Minimum 3 years leading multidisciplinary technical teams
• Strong leadership and team coordination skills
• In-depth technical knowledge (KNX, automation, HVAC, lighting)
• Strategic thinking and hands-on execution ability
• Excellent communication and cross-functional management skills. Fluent in English.
• Experience with MS Office
• Legally authorized to work in the United States on a permanent basis without sponsorship
• Must be 21 years of age and possess a valid US driver's license with limited violations

The advantages of working at ZENNIO:

• Fixed annual salary
• Permanent contract
• Dental, Disability, and Health insurance; Employee assistance program; 401(k) matching; Flexible spending account
• Hybrid work model (remote and office)
• Work-time flexibility
• Excellent work environment
• Employee discounts, including smart home products
• Welcome pack with Zennio merchandise
• Paid time off

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Zennio is proud to be an Equal Opportunity Employer and is committed to fostering a diverse, inclusive, and equitable workplace. We seek candidates who bring unique perspectives, experiences, and skills. All employment decisions are based on qualifications, merit, and business need. Reasonable accommodations are available upon request for candidates participating in the recruitment process. For accommodation requests, please contact [insert contact info]. We are committed to pay equity and salary transparency, making decisions based on role responsibilities, experience, performance, and location. We do not discriminate based on criminal history, and conduct individualized assessments where applicable.