Director, Team Member & Labor Relations - Strategic HR

100 Hard Rock Int'l USA, Inc; Las Vegas (NV); On-site; USD 180,000 - 240,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino Las Vegas is seeking a senior leader for Team Member and Labor Relations to drive policy, compliance, and fair workplace practices across the property. You will advise executive leadership, oversee investigations, and manage labor contracts while partnering with union stakeholders.

You will guide a team of ER/LR professionals, ensure legal compliance, and promote the brand's culture of integrity and respect in a fast-paced gaming and hospitality environment.

Qualifications

• Bachelor’s degree in HR, business, psychology, or related field.
• Minimum of 10 years progressive experience in team member relations, employee relations, or labor relations.
• At least 7 years of leadership experience managing ER/LR teams in a large, complex organization.
• Experience supporting union-eligible or unionized workforces, including negotiations, grievances, and arbitrations.

Responsibilities

• Develop and execute comprehensive team member relations and labor relations strategy designed to foster engagement, accountability, performance, and compliance.
• Provide strategic leadership and oversight of all employees and labor relations matters, including investigations, corrective action, grievances, arbitrations, and conflict resolution.
• Serve as the primary point of contact and relationship leader for union leadership, representatives, and labor partners, ensuring constructive and collaborative relationships.
• Partner with executive leadership, department leaders, and Talent Business Partners to proactively address workplace issues and mitigate risk.
• Ensure consistent and equitable application of policies, procedures, and performance management practices across the property.
• Oversee compliance with all federal, state, local, and gaming-related employment laws and regulations, including FMLA, ADA, wage and hour, and collective bargaining agreements.
• Direct the daily operations of the Team Member Relations function, including supervision, coaching, and development of ER/LR professionals.
• Lead and support complex workplace investigations, documenting findings and recommending appropriate, legally sound outcomes.
• Manage labor contracts, interpret contract language, and ensure adherence to negotiated agreements.
• Collaborate with Legal and external labor counsel on sensitive or high-risk matters.
• Develop, update, and communicate employee relations and workplace conduct policies as needed.
• Oversee compliance training, reporting, audits, and records management related to team member relations.
• Utilize HRIS analytics and workforce data to identify trends, risks, and opportunities for proactive intervention.
• Support leadership with performance counseling strategies and improvement plans that drive accountability and engagement.
• Ensure offboarding and separations are handled respectfully, consistently, and in compliance with policy and law.
• Represent Team Member Relations leadership in cross-functional initiatives, hearings, negotiations, and executive discussions.
• Promote Hard Rock's culture, values, ethical standards, and commitment to fairness and respect in all employment practices.

Skills

Team member relations

Labor relations

Leadership

Policy adherence

Investigations & conflict resolution

HR law knowledge

Communication

HRIS proficiency

Education

Bachelor’s degree in HR, Business, Psychology, or related field

Tools

Microsoft Office

HRIS platforms

Job description

Seminole Hard Rock Hotel & Casino Las Vegas is seeking a senior leader for Team Member and Labor Relations to drive policy, compliance, and fair workplace practices across the property. You will advise executive leadership, oversee investigations, and manage labor contracts while partnering with union stakeholders.

You will guide a team of ER/LR professionals, ensure legal compliance, and promote the brand's culture of integrity and respect in a fast-paced gaming and hospitality environment.