Director, Team Member and Labor Relations

100 Hard Rock Int'l USA, Inc; Las Vegas (NV); On-site; USD 180,000 - 240,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino Las Vegas is seeking a senior leader for Team Member and Labor Relations to drive policy, compliance, and fair workplace practices across the property. You will advise executive leadership, oversee investigations, and manage labor contracts while partnering with union stakeholders.

You will guide a team of ER/LR professionals, ensure legal compliance, and promote the brand's culture of integrity and respect in a fast-paced gaming and hospitality environment.

Qualifications

• Bachelor’s degree in HR, business, psychology, or related field.
• Minimum of 10 years progressive experience in team member relations, employee relations, or labor relations.
• At least 7 years of leadership experience managing ER/LR teams in a large, complex organization.
• Experience supporting union-eligible or unionized workforces, including negotiations, grievances, and arbitrations.

Responsibilities

• Develop and execute comprehensive team member relations and labor relations strategy designed to foster engagement, accountability, performance, and compliance.
• Provide strategic leadership and oversight of all employees and labor relations matters, including investigations, corrective action, grievances, arbitrations, and conflict resolution.
• Serve as the primary point of contact and relationship leader for union leadership, representatives, and labor partners, ensuring constructive and collaborative relationships.
• Partner with executive leadership, department leaders, and Talent Business Partners to proactively address workplace issues and mitigate risk.
• Ensure consistent and equitable application of policies, procedures, and performance management practices across the property.
• Oversee compliance with all federal, state, local, and gaming-related employment laws and regulations, including FMLA, ADA, wage and hour, and collective bargaining agreements.
• Direct the daily operations of the Team Member Relations function, including supervision, coaching, and development of ER/LR professionals.
• Lead and support complex workplace investigations, documenting findings and recommending appropriate, legally sound outcomes.
• Manage labor contracts, interpret contract language, and ensure adherence to negotiated agreements.
• Collaborate with Legal and external labor counsel on sensitive or high-risk matters.
• Develop, update, and communicate employee relations and workplace conduct policies as needed.
• Oversee compliance training, reporting, audits, and records management related to team member relations.
• Utilize HRIS analytics and workforce data to identify trends, risks, and opportunities for proactive intervention.
• Support leadership with performance counseling strategies and improvement plans that drive accountability and engagement.
• Ensure offboarding and separations are handled respectfully, consistently, and in compliance with policy and law.
• Represent Team Member Relations leadership in cross-functional initiatives, hearings, negotiations, and executive discussions.
• Promote Hard Rock's culture, values, ethical standards, and commitment to fairness and respect in all employment practices.

Skills

Team member relations

Labor relations

Leadership

Policy adherence

Investigations & conflict resolution

HR law knowledge

Communication

HRIS proficiency

Education

Bachelor’s degree in HR, Business, Psychology, or related field

Tools

Microsoft Office

HRIS platforms

Job description

Coming soon to the Las Vegas Strip, Hard Rock Las Vegas will be a fully integrated luxury resort offering world-class hospitality, gaming, dining, entertainment and retail. Positioned on the 50-yard line of the Strip, the resort will feature a nearly 700 ft. guitar-shaped hotel that will change the Las Vegas skyline. The finished complex will feature over 3,700 hotel rooms, approximately 175,000 square feet of gaming space, two spas, multiple pools, live entertainment venues and dozens of restaurants, lounges and retail outlets.

Director, Team Member and Labor Relations Department: Human Resources

The Director of Team Member and Labor Relations at Hard Rock Hotel & Casino Las Vegas is a senior Human Resources leader responsible for the strategic direction, execution, and oversight of all team member relations and labor relations activities across the property. This role serves as a trusted advisor and business partner to executive leadership, department heads, and People & Culture teams, ensuring consistent application of policies, compliance with employment laws, positive labor relations, and a fair, respectful, and engaging workplace culture that aligns with Hard Rock brand standards.

Responsibilities

• Develop and execute comprehensive team member relations and labor relations strategy designed to foster engagement, accountability, performance, and compliance.
• Provide strategic leadership and oversight of all employees and labor relations matters, including investigations, corrective action, grievances, arbitrations, and conflict resolution.
• Serve as the primary point of contact and relationship leader for union leadership, representatives, and labor partners, ensuring constructive and collaborative relationships.
• Partner with executive leadership, department leaders, and Talent Business Partners to proactively address workplace issues and mitigate risk.
• Ensure consistent and equitable application of policies, procedures, and performance management practices across the property.
• Oversee compliance with all federal, state, local, and gaming-related employment laws and regulations, including FMLA, ADA, wage and hour, and collective bargaining agreements.
• Direct the daily operations of the Team Member Relations function, including supervision, coaching, and development of ER/LR professionals.
• Lead and support complex workplace investigations, documenting findings and recommending appropriate, legally sound outcomes.
• Manage labor contracts, interpret contract language, and ensure adherence to negotiated agreements.
• Collaborate with Legal and external labor counsel on sensitive or high-risk matters.
• Develop, update, and communicate employee relations and workplace conduct policies as needed.
• Oversee compliance training, reporting, audits, and records management related to team member relations.
• Utilize HRIS analytics and workforce data to identify trends, risks, and opportunities for proactive intervention.
• Support leadership with performance counseling strategies and improvement plans that drive accountability and engagement.
• Ensure offboarding and separations are handled respectfully, consistently, and in compliance with policy and law.
• Represent Team Member Relations leadership in cross-functional initiatives, hearings, negotiations, and executive discussions.
• Promote Hard Rock's culture, values, ethical standards, and commitment to fairness and respect in all employment practices.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field from an accredited institution required.
• Minimum of 10 years of progressive experience in team member relations, employee relations, or labor relations.
• At least 7 years of leadership experience managing ER/LR teams or functions within a large, complex organization.
• Demonstrated experience supporting union-eligible or unionized workforces, including negotiations, grievances, and arbitrations.
• Strong knowledge of federal, state, and local employment laws and labor regulations.
• Experience partnering with employment and labor counsel on complex matters.
• SPHR or equivalent professional certification preferred.
• Proven ability to influence executive leadership and collaborate effectively across all organizational levels.
• Excellent written and verbal communication, facilitation, and conflict-resolution skills.
• High level of integrity, discretion, professionalism, and sound judgment.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and HRIS platforms.
• Ability to obtain and maintain all required gaming licenses and certifications.
• Flexibility to work extended hours, varying shifts, and weekends as required by casino operations.

Knowledge, Skills and Abilities

• Expert-level knowledge of employee relations and labor relations practices within hospitality and gaming environments.
• Strong leadership, coaching, and team development capabilities.
• Ability to navigate sensitive, complex, and high-risk workplace situations with confidence and professionalism.
• Strategic thinker with strong analytical and decision-making skills.
• Ability to influence, partner, and collaborate with executive leadership and operational stakeholders.
• Commitment to fairness, compliance excellence, and a positive team member experience.
• Adaptability and resilience in a highly regulated, dynamic operating environment.

Work Environment

Work is performed primarily in an office environment with frequent presence throughout casino and resort operations. Exposure to noise, crowds, and secondhand smoke may occur. Must be able to communicate effectively in English and lead professional meetings, mediations, and presentations. Must be able to support a fast-paced, 24/7 hospitality and gaming environment.

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Native American and Indigenous Tribes who meet the job requirements.

Be Iconic represents the roots of our culture.

The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007 - the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!