Director - Table Games

Bally's Interactive; Chicago (IL); On-site; USD 135,000 - 165,000; Full time

Benefits offered by this job

Garage parking

Job summary

Bally's Interactive in Chicago region seeks an experienced leader to drive all pre-opening Table Games and Poker activities, including staffing, floor planning, system setup, and policy implementation to ensure operational readiness from day one.

The role partners with Gaming Operations, vendors, and internal stakeholders to install equipment, design the floor, set game mix and limits, and deliver a world-class guest experience.

Responsibilities

• Lead pre-opening Table Games and Poker activities, including staffing, floor planning, system configuration, and policies.
• Partner with Gaming Operations leadership, vendors, and internal stakeholders for opening preparations, including equipment installation, floor design, game mix strategy, and table limits.
• Establish dealer training programs, service standards, and a high-performance culture delivering Bally's guest experience from day one.
• Oversee all aspects of Table Games and Poker operations, including daily performance, game spread optimization, table limits, tournaments, and revenue initiatives.
• Analyze KPIs and leverage data-driven strategies to improve operational efficiency, guest satisfaction, and financial performance.
• Evaluate and implement new gaming products, technologies, and enhancements while maintaining strong vendor relationships.
• Champion guest service standards through player development, engagement, issue resolution, and collaboration with resort partners.
• Partner with Marketing, Player Development, Hotel, Food & Beverage, and Entertainment teams to execute promotions, events, and loyalty experiences.
• Recruit, develop, and lead a high-performing team with integrity, accountability, inclusivity, engagement, and service excellence.
• Oversee talent management including hiring, training, scheduling, performance management, succession planning, and development.
• Manage departmental budgets, labor expenses, and financial performance with strategic input to executive leadership.
• Ensure compliance with all policies, internal controls, and gaming regulations while coordinating with Security, Surveillance, Compliance, and Audit.

Job description

Responsibilities:

• Lead all pre-opening Table Games and Poker activities, including department buildout, staffing, floor planning, system configuration, operational readiness, and implementation of policies, procedures, and internal controls.
• Partner with Gaming Operations leadership, vendors, and internal stakeholders to ensure successful opening preparations, including gaming equipment installation, certification, floor design, game mix strategy, and table limits.
• Establish dealer training programs, service standards, and a high-performance culture that delivers a world-class Bally's guest experience from day one.
• Oversee all aspects of Table Games and Poker operations, including daily performance, game spread optimization, table limits, poker tournaments, and revenue-generating initiatives.
• Analyze key performance metrics and leverage data-driven strategies to improve operational efficiency, guest satisfaction, and financial performance.
• Evaluate and implement new gaming products, technologies, and operational enhancements while maintaining strong vendor relationships.
• Champion exceptional guest service standards through player development initiatives, guest engagement, issue resolution, and collaboration with resort partners.
• Partner with Marketing, Player Development, Hotel, Food & Beverage, and Entertainment teams to execute promotions, special events, and loyalty-driven experiences.
• Recruit, develop, and lead a high-performing team while fostering a culture of integrity, accountability, inclusivity, engagement, and service excellence.
• Oversee all aspects of talent management, including hiring, training, scheduling, performance management, succession planning, and employee development.
• Manage departmental budgets, labor expenses, and financial performance while providing strategic recommendations to executive leadership.
• Ensure compliance with all company policies, internal controls, and applicable gaming regulations while partnering with Security, Surveillance, Compliance, and Audit teams to maintain the integrity of gaming operations.

Compensation:

• Target Salary: $150,000

Additional Benefits:

• $7 Daily Garage Parking

Physical Demands & Work Environment:

• Ability to sit, stand, walk, bend, reach, and move throughout the casino and office environment for extended periods.
• Ability to occasionally lift, carry, push, or move up to 25 pounds.
• Must possess the mental acuity to analyze data, solve complex problems, make sound business decisions, and effectively manage multiple priorities in a fast-paced environment.
• Work is performed in both a climate-controlled office setting and on the casino floor, requiring frequent interaction with guests, team members, and operational partners.
• Exposure to moderate noise levels, bright lighting, and other conditions commonly associated with a casino and entertainment environment.
• Must be able to respond to operational issues, guest concerns, and business needs in a timely and professional manner.
• Flexible schedule required, including the ability to work evenings, weekends, holidays, and other hours as necessary to support a 24/7 operation.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.