Manager - Player Development

Bally's Interactive; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Garage Parking

Job summary

Bally’s Interactive in Chicago seeks a Director of Player Development to lead Casino Hosts and Executive Casino Hosts, coach and mentor the team, and drive guest loyalty and casino revenue. You will develop strategies for member growth, oversee player events, support marketing initiatives, and collaborate with other departments to deliver outstanding guest service in a fast-paced casino environment.

This role requires strong leadership, policy enforcement, and the ability to manage high-volume

Responsibilities

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled and entertaining atmosphere.
• Enthusiastically promote Bally’s customer-centric culture by providing superior guest service and building long-lasting guest relationships.
• Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals.
• Provide direct supervision and leadership to Casino Hosts and Executive Casino Hosts, including coaching, development, performance management, and day-to-day operational guidance.
• Select, train, develop, and mentor Player Development team members through education, coaching, ongoing feedback, and corrective action when appropriate.
• Set clear expectations for Casino Hosts and Executive Casino Hosts and monitor performance to ensure alignment with Player Development objectives and Bally’s service standards.
• Oversee the overall execution of Player Development initiatives and strategies.
• Develop and implement strategies to increase player club membership, guest loyalty, and casino revenue.
• Support Slot and Table Games marketing initiatives.
• Develop, coordinate, and implement player special events.
• Oversee host engagement with players to support relationship development, retention, and revenue-driving opportunities.
• Ensure all guest problems and concerns are addressed appropriately, with a focus on exceeding guest expectations and achieving effective resolutions.
• Attend special events presented by the casino and provide leadership support for Player Development activities.
• Collaborate with other casino departments to support Player Development and overall property initiatives.
• Perform other duties as assigned.

Job description

Responsibilities:

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled and entertaining atmosphere.
• Enthusiastically promote Bally’s customer-centric culture by providing superior guest service and building long-lasting guest relationships.
• Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals.
• Provide direct supervision and leadership to Casino Hosts and Executive Casino Hosts, including coaching, development, performance management, and day-to-day operational guidance.
• Select, train, develop, and mentor Player Development team members through education, coaching, ongoing feedback, and corrective action when appropriate.
• Set clear expectations for Casino Hosts and Executive Casino Hosts and monitor performance to ensure alignment with Player Development objectives and Bally’s service standards.
• Oversee the overall execution of Player Development initiatives and strategies.
• Develop and implement strategies to increase player club membership, guest loyalty, and casino revenue.
• Support Slot and Table Games marketing initiatives.
• Develop, coordinate, and implement player special events.
• Oversee host engagement with players to support relationship development, retention, and revenue-driving opportunities.
• Ensure all guest problems and concerns are addressed appropriately, with a focus on exceeding guest expectations and achieving effective resolutions.
• Attend special events presented by the casino and provide leadership support for Player Development activities.
• Collaborate with other casino departments to support Player Development and overall property initiatives.
• Perform other duties as assigned.

Compensation:

• Salary Range: $80,000 - $100,000

Additional Benefits:

• $7 Daily Garage Parking

Work Environment

• Work is performed in a fast-paced casino environment with frequent exposure to bright lights, varying noise levels, and large crowds.
• Regular interaction with guests, team members, and leadership throughout the casino and property.
• Must be able to work effectively in high-volume and occasionally stressful situations while maintaining a professional and guest-focused approach.
• May require working varied schedules, including nights, weekends, holidays, and special events based on business needs.

Physical Demands

• Regularly required to stand, walk, see, talk, and hear.
• Frequently required to use hands to handle or feel objects and reach with hands and arms.
• Occasionally required to sit, stoop, bend, or crouch.
• Must be able to occasionally lift and/or move up to 30 pounds.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.