Director - Table Games

Ballys Chicago Operating Co LLC; Chicago (IL); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Garage parking

Job summary

Bally's Chicago Operating Co LLC in Chicago, IL, seeks a seasoned executive to lead Table Games and Poker pre-opening and ongoing operations. You will oversee staff, floor planning, policy implementation, and vendor coordination to ensure a flawless opening and world-class guest experience from day one.

Responsibilities include designing training, optimizing game mix and table limits, monitoring performance metrics, managing budgets, and driving revenue growth while maintaining strict regulatory

Qualifications

• 8+ years of progressive Table Games leadership experience.
• Director-level or senior leadership experience preferred.
• Casino pre-opening or property opening experience strongly preferred.
• Knowledge of budgeting, forecasting and performance management.
• Ability to build and develop high-performing teams.

Responsibilities

• Lead pre-opening Table Games and Poker activities, including staffing and floor planning.
• Partner with operations, vendors, and stakeholders to ensure opening readiness.
• Establish training programs, service standards, and high-performance culture.
• Oversee daily operations, game spread optimization, tournaments, and revenue initiatives.
• Analyze metrics and drive data-driven improvements in efficiency and guest satisfaction.
• Ensure compliance with gaming regulations and internal controls.

Skills

Leadership

Strategic planning

Data analysis

Vendor management

Education

Bachelor's degree in Business / Hospitality / Gaming Management

MBA preferred

Tools

Casino management systems

Player tracking platforms

Analytics tools

Scheduling software

MS Office

Job description

• Lead all pre-opening Table Games and Poker activities, including department buildout, staffing, floor planning, system configuration, operational readiness, and implementation of policies, procedures, and internal controls.
• Partner with Gaming Operations leadership, vendors, and internal stakeholders to ensure successful opening preparations, including gaming equipment installation, certification, floor design, game mix strategy, and table limits.
• Establish dealer training programs, service standards, and a high-performance culture that delivers a world-class Bally's guest experience from day one.
• Oversee all aspects of Table Games and Poker operations, including daily performance, game spread optimization, table limits, poker tournaments, and revenue-generating initiatives.
• Analyze key performance metrics and leverage data-driven strategies to improve operational efficiency, guest satisfaction, and financial performance.
• Evaluate and implement new gaming products, technologies, and operational enhancements while maintaining strong vendor relationships.
• Champion exceptional guest service standards through player development initiatives, guest engagement, issue resolution, and collaboration with resort partners.
• Partner with Marketing, Player Development, Hotel, Food & Beverage, and Entertainment teams to execute promotions, special events, and loyalty-driven experiences.
• Recruit, develop, and lead a high-performing team while fostering a culture of integrity, accountability, inclusivity, engagement, and service excellence.
• Oversee all aspects of talent management, including hiring, training, scheduling, performance management, succession planning, and employee development.
• Manage departmental budgets, labor expenses, and financial performance while providing strategic recommendations to executive leadership.
• Ensure compliance with all company policies, internal controls, and applicable gaming regulations while partnering with Security, Surveillance, Compliance, and Audit teams to maintain the integrity of gaming operations.

Compensation

Additional Benefits

• $7 Daily Garage Parking

Physical Demands & Work Environment

• Ability to sit, stand, walk, bend, reach, and move throughout the casino and office environment for extended periods.
• Ability to occasionally lift, carry, push, or move up to 25 pounds.
• Must possess the mental acuity to analyze data, solve complex problems, make sound business decisions, and effectively manage multiple priorities in a fast-paced environment.
• Work is performed in both a climate-controlled office setting and on the casino floor, requiring frequent interaction with guests, team members, and operational partners.
• Exposure to moderate noise levels, bright lighting, and other conditions commonly associated with a casino and entertainment environment.
• Must be able to respond to operational issues, guest concerns, and business needs in a timely and professional manner.
• Flexible schedule required, including the ability to work evenings, weekends, holidays, and other hours as necessary to support a 24/7 operation.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Qualifications

Experience

Preferred

Bachelor's degree in Business Administration, Hospitality Management, Gaming Management, or a related field preferred; equivalent experience will be considered. MBA preferred.

8+ years of progressive Table Games leadership experience, including 3-5 years in a Director-level or senior leadership role.

Casino pre-opening, expansion, or property opening experience strongly preferred.

Strong knowledge of Table Games and Poker operations, gaming regulations, internal controls, budgeting, forecasting, and performance management.

Proven ability to build, lead, and develop high-performing teams while fostering a culture of accountability, engagement, and service excellence.

Demonstrated success driving operational performance, revenue growth, and exceptional guest experiences in a high-volume gaming environment.

Strong analytical and business acumen with the ability to leverage operational and financial data to support strategic decision-making.

Excellent leadership, communication, and relationship-building skills with the ability to collaborate effectively with executives, team members, vendors, and regulatory agencies.

Experience with casino management systems, player tracking platforms, analytics tools, scheduling software, and Microsoft Office applications.

Must be able to obtain and maintain an Illinois Gaming Board (IGB) Level 1 Occupational License.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.