Director, TA Ops & Enablement: Scale Hiring & Automation

Appian; Chicago (IL); On-site; USD 150,000 - 300,000; Full time

Benefits offered by this job

401(k) with company match

Paid parental leave

Medical, dental, and vision plans

Life insurance

Employee stock purchase program

Wellness programs

Job summary

Appian seeks a senior Talent Acquisition operations leader to transform our global TA infrastructure, modernize systems, and drive hiring quality across engineering, sales, and customer success. You will own strategic initiatives, build scalable processes, and partner across functions to accelerate growth.

You will lead a team to implement standardized assessments, SOPs, and reporting while ensuring alignment with executive goals and market conditions.

Qualifications

• Bachelor's degree or higher
• 12+ years of progressive product or operations leadership experience in enterprise environments, with at least 5 years within HR or Talent Acquisition functions.
• At least 2 years of hands-on experience designing, implementing, and optimizing structured assessment platforms and candidate selection frameworks that drive hiring quality.
• Workflow design experience designing and scaling tailored workflows and operational models across varied business functions and international regions.
• Proven execution excellence, owning projects end-to-end and delivering measurable outcomes.
• Proven people leadership, coaching, and development of high-performing teams.
• Hands-on capability including building workflow maps, configuring system rules, auditing data, writing SOPs, and troubleshooting integrations.
• Deep expertise in ATS/CRM platforms (Greenhouse, SuccessFactors, Workday) and recruiting automation tools.

Responsibilities

• Architect and implement a structured assessment framework that standardizes candidate evaluation, reduces bias, and improves hiring quality across all functions and regions.
• Partner with the Global Head of TA to deliver strategic initiatives, building credibility with recruiters, hiring managers, and partners through transparent communication and reliable execution.
• Drive TA operational excellence through SOP development, data audits, and process governance that ensures consistent execution across the function.
• Partner with Technology, Legal, Finance, and HRBPs to modernize the recruiting tech stack: prioritize Greenhouse feature adoption, deploy Appian-built automation, design and deploy reporting that supports global TA efforts, and troubleshoot system integrations to lift recruiter efficiency against measurable benchmarks.
• Manage and develop a high-performing TA operations team by coaching talent, setting clear performance expectations, and fostering a culture of continuous improvement and innovation.

Skills

Operations Leadership

Talent Acquisition

Structured Assessments

Workflow Design

Executive Communication

People Leadership

Technical Aptitude

ATS/CRM Platforms

Education

Bachelor's degree or higher

Tools

Greenhouse

SuccessFactors

Workday

Job description

Appian seeks a senior Talent Acquisition operations leader to transform our global TA infrastructure, modernize systems, and drive hiring quality across engineering, sales, and customer success. You will own strategic initiatives, build scalable processes, and partner across functions to accelerate growth.

You will lead a team to implement standardized assessments, SOPs, and reporting while ensuring alignment with executive goals and market conditions.