Workforce Absence Dir Client Services

Sedgwick; Chicago (IL); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) and matching

PTO and life insurance

Employee assistance program

Flexible spending or HSA

Job summary

Sedgwick is seeking a Client Services leader in Chicago to manage account strategies, retention, and revenue growth for jumbo clients. You will oversee dedicated staff across multiple offices and drive complex service models while ensuring high client satisfaction and continuity.

The role requires an educational background in risk management or related fields and strong negotiation, leadership, and communication skills, with travel as needed.

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• CPCU, AIC and/or ARM or other related designation preferred.
• Excellent written and spoken communication; strong presentation skills.

Responsibilities

• Provides stewardship reporting to clients; identifies issues and trends.
• Conducts pre-renewal visits reviewing experience and performance.
• Reviews renewal processes to identify potential dissatisfaction.
• Performs renewal, contract revision, and instruction preparation for complex programs.
• Negotiates changes or improvements to service plans.
• Directs internal teams to reduce barriers and coordinate resources.
• Coordinates client invoicing and accounts receivable follow-up.
• Resolves major client service issues; seeks cross-selling opportunities.
• Oversees staff assigned to multi-representative programs.
• Ensures compliance with quality initiatives.

Skills

Excellent communication

Analytical skills

Strong organizational skills

Interpersonal skills

Negotiation and facilitation

Leadership/management

Teamwork

Account rounding ability

Workers compensation knowledge

Client servicing

Conflict resolution

Performance competencies

Education

Bachelor's degree

CPCU/AIC/ARM designation

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Workforce Absence Dir Client Services

PRIMARY PURPOSE

• To determine account management strategies related to client service plans
• To be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business
• To provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models
• To oversee the work of other local Client Services staff

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs
• Conducts pre-renewal visits reviewing client loss experience and general company performance
• Reviews and identifies areas of potential dissatisfaction prior to renewal meetings
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs
• Negotiates changes or improvements to service plan
• Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients
• Resolves all major customer service issues
• Identifies and solicits cross‑selling opportunities
• Participates in local insurance community through advanced education and affiliation memberships
• Supervises and directs personnel assigned to programs requiring multiple Account Representatives
• Ensures compliance with all applicable Quality initiatives

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned
• Supports the organization's quality program(s)
• Travel as required

SUPERVISORY RESPONSIBILITIES

• Provides support, guidance, leadership and motivation to promote maximum performance
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions

QUALIFICATIONS

Education & Licensing

• Bachelor's degree from an accredited college or university preferred
• CPCU, AIC and/or ARM or other related designation preferred

Skills & Knowledge

• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation and facilitation skills
• Leadership/management/motivational skills
• Ability to work in a team environment
• Excellent account rounding ability
• Strong understanding of workers compensation, liability and disability claims management
• In-depth knowledge of client servicing
• Ability to handle conflict and confront challenging issues in a fast work environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

• When applicable and appropriate, consideration will be given to reasonable accommodations
• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
• Physical: Computer keyboarding, travel as required
• Auditory/Visual: Hearing, vision and talking

NOTE

Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location.

For the jurisdiction noted in this job posting only, the range of starting pay for this role is $115,000.00 - $125,000.00 USD Annual.

• medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected.

The company’s expertise, combined with the most advanced AI‑enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall.

With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com