Director, Store Operations & Growth

La Senza; North Carolina; On-site; USD 150,000 - 175,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

HSA options

Employee discount programs

Life Insurance and Disability coverage

Job summary

La Senza is seeking a Director of Store Operations to lead the North American retail operations, driving strategy, budgeting, asset protection, field execution, and Omni-Channel initiatives. This hands-on role demands scalable processes, change management, and hands-on delivery to grow profitability and performance.

The position reports across functions and partners with leadership to build a culture of accountability, performance, and improvement while advancing HR strategy within a growing

Qualifications

• Bachelor’s degree in business, retail management, finance, or related field.
• 10+ years of progressive operational experience, including field leadership.
• Experience supporting retail, multi-location, or customer-facing businesses preferred.
• Strong experience leading large cross-functional teams.
• Strong retail financial acumen and budget management experience.
• Excellent written and verbal communication skills.
• High level of integrity and discretion.

Responsibilities

• Develop multi-year strategy with implementation plan to achieve business objectives & financial KPIs.
• Manage budgets and expenses including store labor, procurement, store occupancy.
• Develop, implement, and continuously improve Ops policies, processes, and procedures.
• Lead Operational functions including communications, field execution and workforce management.
• Lead the execution of markdowns, transfers, seasonal sales, and physical inventory.
• Create a Center of Excellence through elevated store commitment & execution.
• Oversee Asset Protection, store shrink results, restitution & investigation processes.
• Evolve and elevate store reporting, KPI dashboards to align with performance management goals.
• Oversee Omni-Channel capability, performance metrics, processes and reporting.
• Maintain the field alignment, tier groups and sales volume bands by store and district.
• Manage store technology including innovation, pilots, implementations, and decommissioning.
• Create and maintain Ops records, reporting, and data into an Operational repository.
• Create ongoing development and training materials for District Manager and Store roles focused on sales performance, operational excellence and brand standards.
• Implement development program linked to leadership pipelines and succession planning.

Skills

Leadership experience

Cross-functional leadership

Communication skills

Financial acumen

Influence across levels

Education

Bachelor’s degree in business/retail/finance

Job description

La Senza is seeking a Director of Store Operations to lead the North American retail operations, driving strategy, budgeting, asset protection, field execution, and Omni-Channel initiatives. This hands-on role demands scalable processes, change management, and hands-on delivery to grow profitability and performance.

The position reports across functions and partners with leadership to build a culture of accountability, performance, and improvement while advancing HR strategy within a growing