Director, Store Operations & Growth

La-Senza; Columbus (OH); On-site; USD 150,000 - 175,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

HSA options

Life Insurance

Disability coverage

Employee discounts

Job summary

La-Senza, based in Columbus, Ohio, seeks a Director of Store Operations to lead North American retail operations during a growth phase. You will manage asset protection, budgets, field execution, procurement, and store profitability while creating scalable processes and hands-on leadership.

You will develop multi-year strategies, improve policies, and drive performance metrics across stores, with emphasis on leadership development, talent management, and cross-functional collaboration to sustain

Qualifications

• Bachelor’s degree in business, Retail Management, Finance, or related field.
• 10+ years of progressive Operational experience, including field leadership.
• Experience supporting retail, multi-location, or customer-facing businesses preferred.
• Strong experience leading large cross-functional teams.
• Strong retail financial acumen and budget management experience.
• Demonstrated ability to operate independently in a lean environment and collaboratively as part of a team.
• Ability to influence across all levels of the business.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• High level of integrity and discretion.
• Base salary: $150,000–$175,000

Responsibilities

• Develop multi-year strategy with implementation plan to achieve business objectives & financial KPIs.
• Manage budgets and expenses including store labor, procurement, store occupancy.
• Develop, implement, and continuously improve Ops policies, processes, and procedures.
• Lead Operational functions including communications, field execution and workforce management.
• Lead the execution of markdowns, transfers, seasonal sales, and physical inventory.
• Create a Center of Excellence through elevated store commitment & execution.
• Oversee Asset Protection, store shrink results, restitution & investigation processes.
• Evolve and elevate store reporting, KPI dashboards to align with performance management goals.
• Oversee Omni-Channel capability, performance metrics, processes and reporting.
• Maintain the field alignment, tier groups and sales volume bands by store and district.
• Manage store technology including innovation, pilots, implementations, and decommissioning.
• Create and maintain Ops records, reporting, and data into an Operational repository.
• Develop two‑way feedback loop between home office and the field.
• Partner with Marketing to communicate in-store campaigns and promotions.
• Develop communication using infographics and pictographs for efficiency and quick comprehension.
• Calendarize and plan store workload.
• Administer the communication platform and repository of all communications and documentation

Skills

Leadership

Cross-functional leadership

Budget management

Communication

Influence

Organizational skills

Integrity

Education

Bachelor’s degree in business, Retail Management, Finance, or related field

Job description

La-Senza, based in Columbus, Ohio, seeks a Director of Store Operations to lead North American retail operations during a growth phase. You will manage asset protection, budgets, field execution, procurement, and store profitability while creating scalable processes and hands-on leadership.

You will develop multi-year strategies, improve policies, and drive performance metrics across stores, with emphasis on leadership development, talent management, and cross-functional collaboration to sustain