Director, ServiceNow Quality Engineering & Automation

Scorpion Therapeutics; Pennsylvania; On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

retirement (401(k))

paid holidays

vacation

compassionate and sick days

Job summary

Scorpion Therapeutics seeks an experienced leader in ServiceNow Quality Engineering for the Global Technology division. You will guide testing of developed and OOTB code and deliver automated and manual testing documents to validate requirements and expected ServiceNow behavior.

Responsibilities include defining testing roadmaps across ITSM/ITOM/IRM/GRC/HRSD, creating test plans, and leading defect triage. You will mentor engineers and drive data validation and KPI tracking to ensure quality in

Qualifications

• Bachelor’s degree in IT, Computer Science, or any technology stream.
• 12+ years creating/executing/managing testing efforts.
• Automated Test Framework experience (AutomatePro knowledge highly desirable).
• ITIL knowledge/best practices for IT Service Management highly desirable.
• Excellent organization/time management; Agile understanding is a plus.

Responsibilities

• Define and drive testing roadmap and QA standards across ServiceNow modules (ITSM, ITOM, IRM/GRC, HRSD, etc.).
• Create test plans and coordinate unit testing, SIT, regression testing, and UAT.
• Validate functionality, configurations, customizations, and integrations before Production promotion (major upgrades/patch cycles).
• Develop and execute a maturity roadmap to evolve Testing into Quality Engineering using AI-driven capabilities.
• Lead defect triage, analyze root causes, and partner with Developers and Product Owners for timely resolution.
• Build and scale automated test suites (AutomatePro AutoTesting and, where applicable, ServiceNow ATF).
• Perform data validation (e.g., CMDB integrity) and support data transforms for migrations.
• Establish/track quality KPIs (e.g., test coverage, defect leakage) and support testers in executing scripts.
• Lead, guide, and mentor junior engineers; distribute workloads across agile squads.

Skills

Agile methodologies

Agile project management

Application integrations

Data engineering/visualization

SDLC

Solution architecture

System design/integration

Software development/configurations

Education

Bachelor's degree in IT/CS

Tools

AutomatePro

ITIL

Job description

Scorpion Therapeutics seeks an experienced leader in ServiceNow Quality Engineering for the Global Technology division. You will guide testing of developed and OOTB code and deliver automated and manual testing documents to validate requirements and expected ServiceNow behavior.

Responsibilities include defining testing roadmaps across ITSM/ITOM/IRM/GRC/HRSD, creating test plans, and leading defect triage. You will mentor engineers and drive data validation and KPI tracking to ensure quality in