Software Engineer

Unisys; Rockville (MD); On-site; USD 120,000 - 160,000; Full time

Job summary

Unisys is seeking a technical leader to advance our ServiceNow platform, translating complex regulatory needs into scalable technical solutions and ensuring quality through testing and continuous improvement.

The role emphasizes hands-on platform development, integrations with other apps, and collaboration with product management to refine requirements and guide architecture for maintainability and upgrades.

Qualifications

• 5+ years of IT/software development work experience, including at least 3 years focused on ServiceNow platform development.
• Demonstrated success designing, developing, and deploying at least 2 large-scale projects end-to-end.
• Practical experience following iterative and agile SDLC practices.
• Hands-on experience implementing ServiceNow integrations with other applications/platforms.
• Willingness to learn other SaaS products and expand technical expertise.
• Familiarity with AI concepts and tools.
• Strong communication, collaboration, and problem-solving skills with a customer service orientation.

Responsibilities

• Lead development, administration, and quality assurance across our ServiceNow platform.
• Translate complex regulatory requirements into scalable technical solutions.
• Design authentication mechanisms, roles, and permissions integrated with IAM via LDAP sync.
• Build and modify ServiceNow tables, fields, business rules, UI policies, workflows, and integrations.
• Develop and troubleshoot ATFs to ensure platform reliability and support upgrades/patches.
• Create and maintain documentation and provide end-user training.

Skills

ServiceNow

SaaS experience

GRC/IRM

Custom code

AI concepts

Education

Bachelor's degree in CS/CE

Tools

Automated Testing Framework (ATF)

Navex

Regology

Icertis

Job description

• Join ServiceNow team as a technical leader responsible for developing, administering, and ensuring quality across our enterprise ServiceNow platform. You'll translate complex regulatory and operational requirements into scalable technical solutions while maintaining platform integrity through rigorous testing and continuous improvement.

Required Skills:

• Mid-level SaaS (Software as a Service) should have at least Junior-level or past ServiceNow experience.
• GRC / IRM module, Automated Testing Framework (ATF), other SaaS (Navex, Regology, Icertis, etc.), custom code.

Day to day work:

• SaaS (Software as a Service) and ServiceNow work.

Qualifications:

• Bachelor's degree in computer science, computer engineering, or equivalent practical experience.
• 5+ years of IT/software development work experience, including at least 3 years focused on ServiceNow platform development.
• Demonstrated success designing, developing, and deploying at least 2 large-scale projects end-to-end.
• Practical experience following iterative and agile SDLC practices.
• Hands‑on experience implementing ServiceNow integrations with other applications/platforms.
• Willingness to learn other SaaS (Software as a Service) products and expand technical expertise.
• Familiarity with AI concepts and tools.
• Strong communication, collaboration, and problem‑solving skills with a customer service orientation.

Strategic Development & Design:

• Partner with Product Management and business stakeholders to refine requirements and ensure clarity before development.
• Transform complex business requirements into robust technical specifications for software components and applications.
• Provide guidance considering maintainability, scalability, and compatibility with future upgrades.

Platform Configuration & Development:

• Build and deploy AI features for both existing processes and potentially new tools.
• Configure and customize ServiceNow using best practices—balancing functionality with minimal complexity.
• Create and modify tables, fields, business rules, UI policies, workflows, and other platform elements.
• Design authentication mechanisms, roles, and permissions integrated with our Identity and Access Management platform via automated LDAP sync.
• Build integrations between ServiceNOW and enterprise systems for seamless data flow and automation using existing iHub spokes or customized REST APIs.

Analytics & Reporting:

• Design and maintain reports, workspaces, dashboards, service portals, and data visualizations.
• Provide end users with actionable insights into platform performance and usage.

Quality Assurance & Maintenance:

• Conduct comprehensive testing including peer reviews and regression testing.
• Develop and troubleshoot Automated Test Frameworks (ATF) to maintain platform reliability.
• Participate in testing platform upgrades and patches to ensure business continuity.
• Execute timely updates including password rotations, AMI/mid server upgrades, and adaptive maintenance.
• Manage change activities within clients JIRA instance, including risk evaluation and approvals.
• Orchestrate migrations between instances using update sets or application repository functionality.
• Create and maintain documentation for system processes, configurations, and troubleshooting procedures.
• Provide training to end-users and stakeholders.
• Investigate and resolve platform incidents with the appropriate level of urgency through systematic troubleshooting and root cause analysis (coordinate with ServiceNow support when needed).
• Proactively identify and implement process improvements and optimizations.
• Adapt effectively to changing priorities in an evolving environment.