Associate Director, ServiceNow Quality Engineering

Socket.dev; West Point (PA); Hybrid; USD 142,000 - 224,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement plan

Paid holidays and vacation

Job summary

Merck is seeking an accomplished ServiceNow Quality Engineering leader to guide a global testing team in the Global Technology division. The role emphasizes understanding the ServiceNow platform, testing strategies, and cross-functional collaboration to ensure high-quality IT services.

The ideal candidate will define testing roadmaps, deliver both automated and manual tests, and drive data-driven decisions during major updates and migrations.

Qualifications

• Over 12 years of experience in testing and QA leadership.
• Automated testing frameworks experience; AutomatePro preferred.
• ItIL processes and ITSM knowledge highly desirable.
• Strong organization and time-management skills for multiple projects.

Responsibilities

• Define and drive testing roadmap and QA standards for ServiceNow modules (ITSM, ITOM, GRC, HRSD, etc).
• Create test plans and coordinate unit, SIT, regression, and UAT testing.
• Validate configurations, customizations, and integrations prior to production.
• Develop a maturity roadmap to achieve Quality Engineering via AI-driven capabilities.
• Lead defect triage and collaborate with Developers and Product Owners for timely fixes.
• Build and maintain automated test suites using AutomatePro and ATF.

Skills

Agile Methodology

Agile Scrum Development

SDLC

ITIL

System Integration

Data Integraiton

Education

Bachelor’s degree in information technology, Computer Science or any Technology stream

Tools

AutomatePro

ServiceNow ATF

Job description

Merck is seeking an accomplished ServiceNow Quality Engineering leader to guide a global testing team in the Global Technology division. The role emphasizes understanding the ServiceNow platform, testing strategies, and cross-functional collaboration to ensure high-quality IT services.

The ideal candidate will define testing roadmaps, deliver both automated and manual tests, and drive data-driven decisions during major updates and migrations.