Associate Director — Software Quality Engineering (ServiceNow)

Jobtailor; New Jersey; On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor seeks a senior QA leader to define and drive testing across ServiceNow modules (ITSM, ITOM, IRM/GRC, HRSD). You will oversee test plans, coordinate UAT, and validate configurations before production promotions.

Lead defect triage, mentor juniors, and build automated test suites with AutomatePro AutoTesting and ATF, while tracking quality KPIs and collaborating with Developers and Product Owners to ensure release readiness in a fast-paced enterprise environment.

Qualifications

• Bachelor’s degree in IT, CS or related tech field.
• 12+ years of testing leadership experience.
• Automated Test Framework experience required.
• Familiarity with AutomatePro preferred.
• ITIL processes and ITSM knowledge highly desirable.
• Experience with ServiceNow platform testing strategies.
• US and Puerto Rico residency required.

Responsibilities

• Define, document, and drive testing roadmap and QA standards across ServiceNow modules.
• Create detailed test plans and coordinate unit, system integration, regression, and UAT phases.
• Validate functionality, configurations, and integrations before Production promotion.
• Lead defect triage meetings and analyze root causes of platform issues.
• Mentor junior testing engineers and guide agile squads.
• Build, maintain, and scale automated test suites using AutomatePro AutoTesting and ATF.

Skills

Collaboration

Mentoring

Organizational Skills

Time Management

Knowledge Sharing

Education

Bachelor’s Degree in Information Technology

Bachelor’s Degree in Computer Science

Tools

AutomatePro AutoTesting

ServiceNow Automated Test Framework

Agile Tools

Data Visualization Tools

Application Integration Tools

Job description

Jobtailor seeks a senior QA leader to define and drive testing across ServiceNow modules (ITSM, ITOM, IRM/GRC, HRSD). You will oversee test plans, coordinate UAT, and validate configurations before production promotions.

Lead defect triage, mentor juniors, and build automated test suites with AutomatePro AutoTesting and ATF, while tracking quality KPIs and collaborating with Developers and Product Owners to ensure release readiness in a fast-paced enterprise environment.