ServiceNow Test Manager

Compunnel, Inc.; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading technology consulting firm in North Carolina is seeking a ServiceNow Test Manager to spearhead testing strategies across all SDLC phases. This role requires a strong understanding of the ServiceNow platform and experience with API testing. The ideal candidate will manage comprehensive testing efforts, including user acceptance testing and defect resolution, while mentoring team members. An educational background in Computer Science or a related field and substantial ServiceNow experience are required.

Qualifications

• 6+ years of relevant experience with a Bachelor's degree.
• Experience in API testing (REST and SOAP).
• Strong understanding of ServiceNow platform functionalities.

Responsibilities

• Develop and lead testing strategies across all SDLC phases.
• Own end-to-end testing execution, including defect identification.
• Coordinate User Acceptance Testing (UAT) with stakeholders.

Skills

ServiceNow platform functionality

ServiceNow Automated Test Framework (ATF)

Test management tools

API testing (REST and SOAP)

Agile methodologies

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor’s degree in a related discipline

Master’s degree in a related discipline

Ph.D. in a related discipline

Tools

Zephyr

qTest

TestRail

Job description

The ServiceNow Test Manager will lead and execute comprehensive testing strategies across ServiceNow implementations. This role partners with technical teams, program leadership, and business stakeholders to ensure high-quality delivery through manual and automated testing, effective UAT coordination, and adherence to ServiceNow best practices and governance standards.

Key Responsibilities:

• Develop and lead testing strategies across all SDLC phases, including functional, regression, integration, performance, and UAT testing
• Define, create, and manage detailed test plans, test cases, and scripts aligned with business and technical requirements
• Own end-to-end testing execution, including defect identification, triage, tracking, and resolution
• Utilize ServiceNow Automated Test Framework (ATF) and test management tools to improve testing efficiency and coverage
• Coordinate and facilitate User Acceptance Testing (UAT), including stakeholder communication and test execution
• Perform API testing using REST and SOAP services
• Report testing status, metrics, risks, and quality outcomes to stakeholders and leadership
• Ensure compliance with internal QA standards, security controls, and ServiceNow governance
• Stay current with ServiceNow releases, testing tools, and best practices
• Mentor QA team members and end users on testing processes and ATF usage

Required Skills:

• Bachelor’s degree in a related discipline with 6 years of relevant experience
• OR Master’s degree with 4 years’ experience
• OR Ph.D. with 1 year of experience
• OR 10 years of relevant experience in a related field
• Strong understanding of ServiceNow platform functionality and core modules
• Hands-on experience with ServiceNow Automated Test Framework (ATF)
• Experience with test management tools such as Zephyr, qTest, or TestRail
• Proven experience designing and executing functional, regression, and integration test cases
• Hands-on API testing experience (REST and SOAP)
• Familiarity with Agile, Scrum, Waterfall, and Kanban methodologies
• Experience coordinating and facilitating UAT, including stakeholder communication and training
• Strong analytical, problem-solving, and communication skills
• Ability to manage testing activities in complex, cross-functional environments

Preferred Skills:

• ServiceNow certifications such as CSA, Implementation Specialist, or Application Developer
• Experience with ServiceNow Test Management module
• ISTQB or Certified Agile Tester (CAT) certification
• Background in cloud or managed services environments (MSP experience preferred)
• Familiarity with Salesforce, ITSM, or ITIL frameworks (ITIL v3 or v4 preferred)
• Experience with load and performance testing tools

Education:

Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience