Director, ServiceNow Quality Engineering

Merck & Co.; Rahway (NJ); Hybrid; USD 142,000 - 224,000; Full time

Benefits offered by this job

Annual bonus

Long-term incentive

Medical, dental, vision insurance

401(k)

Job summary

Merck & Co., Inc. in Rahway, NJ, is seeking an experienced ServiceNow Quality Engineering leader to drive testing strategy across ITSM, ITOM, GRC, and HRSD. You will mentor a team of testers, collaborate with Developers and Product Owners, and advance a maturity roadmap toward AI-driven quality engineering.

Hybrid work model in Rahway required; 12+ years in testing leadership, AutomatePro and ATF expertise, ITIL background, and strong Agile experience are essential for success in this role.

Qualifications

• 12+ years of working experience creating, executing, and managing testing efforts.
• Automated Test Framework experience is required. AutomatePro working knowledge is highly desirable.
• In-depth knowledge of ITIL processes and best practices for IT Service Management is highly desirable.
• Excellent organizational and time management skills to handle multiple projects simultaneously.
• Understanding of Agile development methodologies is a plus.

Responsibilities

• Define, document, and drive the overarching testing roadmap and QA standards across ServiceNow modules (ITSM, ITOM, IRM/GRC, HRSD, etc).
• Create detailed test plans and coordinate all testing phases-including unit testing, SIT, regression testing, and UAT
• Validate application functionality, configurations, customizations, and integrations prior to promoting updates into Production
• Develop and execute a maturity roadmap to transform Testing into Quality Engineering excellence through AI-driven capabilities
• Lead defect triage meetings, analyze root causes of platform issues, and coordinate with Developers and Product Owners to ensure timely resolution
• Build, maintain, and scale automated test suites using AutomatePro AutoTesting and ServiceNow ATF
• Perform rigorous data validation across CMDB and data migration activities
• Establish and track quality KPIs and support testers in executing test scripts
• Lead, guide, and mentor junior testing engineers and distribute testing workloads across agile squads

Skills

Agile Methodology

Test Automation

Team Leadership

Quality Assurance

ITIL Knowledge

Education

Bachelor's degree in IT/CS

Tools

AutomatePro

ServiceNow ATF

Job description

Merck & Co., Inc. in Rahway, NJ, is seeking an experienced ServiceNow Quality Engineering leader to drive testing strategy across ITSM, ITOM, GRC, and HRSD. You will mentor a team of testers, collaborate with Developers and Product Owners, and advance a maturity roadmap toward AI-driven quality engineering.

Hybrid work model in Rahway required; 12+ years in testing leadership, AutomatePro and ATF expertise, ITIL background, and strong Agile experience are essential for success in this role.