Director, Service Enablement & Operations

The Coca-Cola Company; Atlanta (GA); On-site; USD 171,000 - 198,000; Full time

Job summary

The Coca-Cola Company in Atlanta is seeking a Senior Product Manager for Service Enablement & Operations to shape how service work is done across the operating unit.

You will partner with engineering, design, analytics, and business partners to identify problems, translate insights into products, and deliver measurable value in complex environments. This director-level role emphasizes customer focus, data-driven decision making, and cross-functional collaboration.

Qualifications

• 5+ years in product management or related fields (engineering, design, data, research)
• Demonstrated success shaping and shipping digital products that meet user needs and deliver business impact
• Proficiency in modern discovery and delivery practices
• Strong analytical thinking, with comfort using data and experimentation in decision-making
• Clear, compelling communication across technical and non-technical audiences
• Ability to balance multiple priorities and make thoughtful trade-offs in complex environments

Responsibilities

• Own the vision, outcomes, and roadmap for a portfolio of products and experiences within the Service Enablement & Operations domain.
• Partner with your team to identify and define the most important customer and business problems to solve.
• Use customer and user insights, operational data, and business strategy to continuously evaluate opportunities and prioritize investments.
• Define success through measurable outcomes and clear product metrics.
• Lead discovery through customer research, field observation, data analysis, experimentation, and rapid learning cycles.
• Develop a deep understanding of users, their goals, workflows, and pain points.
• Translate insights into product strategy, priorities, and outcomes.
• Partner closely with engineering, design, and analytics to deliver solutions that are valuable, usable, feasible, and viable.
• Use data and user feedback to continuously evaluate and improve product performance.
• Thrive in ambiguity by framing opportunities, testing assumptions, and guiding teams toward evidence-based decisions.

Skills

Product Thinking

Customer Insight

Analytical Judgment

Influence & Communication

Execution Excellence

Learning Mindset

Collaborative Leadership

Education

Bachelor’s degree or equivalent practical experience

Job description

The Coca-Cola Company in Atlanta is seeking a Senior Product Manager for Service Enablement & Operations to shape how service work is done across the operating unit.

You will partner with engineering, design, analytics, and business partners to identify problems, translate insights into products, and deliver measurable value in complex environments. This director-level role emphasizes customer focus, data-driven decision making, and cross-functional collaboration.