Director of Service Enablement & Operations

0101 Coca-Cola North America; Atlanta (GA); On-site; USD 171,000 - 198,000; Full time

Job summary

The Coca-Cola Company in Atlanta seeks a Senior Product Manager, Service Enablement & Operations. You will lead cross‑functional teams to identify meaningful problems, translate insights into valuable products, and improve the service ecosystem's reliability and scalability.

This director‑level role requires strong product judgment, customer focus, and the ability to navigate ambiguity while delivering measurable outcomes through data‑driven decision making and collaborative leadership.

Qualifications

• 5+ years in product management or related fields (engineering, design, data, research)
• Bachelor's degree or equivalent practical experience
• Demonstrated success shaping and shipping digital products that meet user needs and deliver business impact
• Proficiency in modern discovery and delivery practices
• Strong analytical thinking, with comfort using data and experimentation in decision‑making
• Clear, compelling communication across technical and non‑technical audiences
• Ability to balance multiple priorities and make thoughtful trade‑offs in complex environments

Responsibilities

• Own the vision, outcomes, and roadmap for a portfolio of products and experiences within the Service Enablement & Operations domain.
• Lead discovery through customer research, field observation, data analysis, experimentation, and rapid learning cycles.
• Build deep empathy for users and understand end‑to‑end workflows to reduce friction and improve efficiency.
• Partner with engineering, design, analytics, and stakeholders to align around outcomes and deliver measurable value.

Skills

Product Thinking

Customer Insight

Analytical Judgment

Influence & Communication

Execution Excellence

Learning Mindset

Collaborative Leadership

Clear Communication

Education

Bachelor's degree or equivalent practical experience

Job description

The Coca-Cola Company in Atlanta seeks a Senior Product Manager, Service Enablement & Operations. You will lead cross‑functional teams to identify meaningful problems, translate insights into valuable products, and improve the service ecosystem's reliability and scalability.

This director‑level role requires strong product judgment, customer focus, and the ability to navigate ambiguity while delivering measurable outcomes through data‑driven decision making and collaborative leadership.