Director, Satellite Customer Solutions & Growth

ATLAS Space Operations, Inc.; Traverse City (MI); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

HSA contribution: $3k annually

Job summary

ATLAS Space Operations, Inc. seeks a Director of Customer Solutions to grow revenue through proactive engagement and expansion of accounts. You will own a portfolio of commercial customers, lead sales calls, and collaborate across software, engineering, and operations teams to deliver tailored solutions.

Ideal candidates bring satellite industry knowledge, established relationships, and a track record in high-visibility, customer-facing roles. A bachelor’s degree and CRM proficiency are required.

Qualifications

• Bachelor’s degree or equivalent experience in business/engineering fields.
• 2–4 years in commercial sales, business development, or account management in satellite/space/defense.
• Ability to manage and grow a technical customer account portfolio.
• Knowledge of satellite ground systems market or related domains preferred.

Responsibilities

• Serve as primary contact for an assigned portfolio of commercial accounts and drive retention and growth.
• Understand each customer’s mission profile and engage proactively to anticipate needs.
• Support Program Management to maintain engagement and value realization.
• Lead customer sales calls, status meetings, and in-person engagements across time zones.
• Identify cross-sell and upsell opportunities and maintain CRM records with full pipeline visibility.

Skills

Account management

Commercial sales

Relationship building

Education

Bachelor’s degree in Business, Engineering, Aerospace, or related field

Tools

CRM platforms (Bigin, Salesforce)

Microsoft Office Suite

Google Workspace

Mission planning tools (STK)

Job description

ATLAS Space Operations, Inc. seeks a Director of Customer Solutions to grow revenue through proactive engagement and expansion of accounts. You will own a portfolio of commercial customers, lead sales calls, and collaborate across software, engineering, and operations teams to deliver tailored solutions.

Ideal candidates bring satellite industry knowledge, established relationships, and a track record in high-visibility, customer-facing roles. A bachelor’s degree and CRM proficiency are required.