Director of Customer Solutions

ATLAS Space Operations, Inc.; Traverse City (MI); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

HSA contribution: $3k annually

Job summary

ATLAS Space Operations, Inc. seeks a Director of Customer Solutions to grow revenue through proactive engagement and expansion of accounts. You will own a portfolio of commercial customers, lead sales calls, and collaborate across software, engineering, and operations teams to deliver tailored solutions.

Ideal candidates bring satellite industry knowledge, established relationships, and a track record in high-visibility, customer-facing roles. A bachelor’s degree and CRM proficiency are required.

Qualifications

• Bachelor’s degree or equivalent experience in business/engineering fields.
• 2–4 years in commercial sales, business development, or account management in satellite/space/defense.
• Ability to manage and grow a technical customer account portfolio.
• Knowledge of satellite ground systems market or related domains preferred.

Responsibilities

• Serve as primary contact for an assigned portfolio of commercial accounts and drive retention and growth.
• Understand each customer’s mission profile and engage proactively to anticipate needs.
• Support Program Management to maintain engagement and value realization.
• Lead customer sales calls, status meetings, and in-person engagements across time zones.
• Identify cross-sell and upsell opportunities and maintain CRM records with full pipeline visibility.

Skills

Account management

Commercial sales

Relationship building

Education

Bachelor’s degree in Business, Engineering, Aerospace, or related field

Tools

CRM platforms (Bigin, Salesforce)

Microsoft Office Suite

Google Workspace

Mission planning tools (STK)

Job description

ATLAS Space Operations® is the leading provider of Ground Software as a Service™ in the space communications industry. ATLAS’ revolutionary Freedom® software has been recognized by industry-leading publications and organizations such as Via Satellite. Additionally, Aerospace & Defense Review named ATLAS the Space Tech Company of the Year (2024) and acknowledged ATLAS as one of the Top Satellite Solutions Providers (2024, 2023). Lastly, ATLAS was highlighted in the CIO Review: Telecom Edition as Company of the Year (2023), as well as one of the 10 Most Promising Technologies. ATLAS combines the Freedom Software Platform and its federated global antenna network to achieve its mission of securing space access anytime, anywhere.

Job Description:

The Director of Customer Solutions is an experienced commercial sales professional responsible for growing ATLAS Space Operations’ revenue through proactive customer engagement, new business development, and expansion of existing accounts. This role is focused on the commercial market segment and works in close coordination with the Senior Director of Customer Solutions, who provides day-to-day direction and mentorship. The Director is expected to bring established satellite industry knowledge and relationships to the role, enabling a shorter ramp to productivity and meaningful contribution to pipeline development from the outset. This is a high-visibility, customer-facing position at the forefront of ATLAS’s commercial growth.

• Serve as a primary point of contact for an assigned portfolio of commercial customer accounts, building strong, trusted relationships that support retention and growth.
• Maintain a deep understanding of each customer’s mission profile, usage behavior, and strategic objectives, anticipating needs and engaging proactively rather than reactively.
• Work closely in support of the Program Management team to ensure customers remain engaged and sold on the value of ATLAS’s offerings throughout the service lifecycle.
• Participate in and lead customer sales calls, status meetings, and in-person engagements, accommodating client time zones and schedules as needed.

Business Development & Pipeline Growth

• Proactively identify and pursue new commercial business opportunities — including cross-sell and upsell of additional ATLAS network services and Freedom platform capabilities — leveraging existing industry relationships and market knowledge to accelerate pipeline development and drive increased revenue.
• Continuously monitor ATLAS site utilization to identify load balancing opportunities and offer customers the value of contact volume on underutilized sites.
• Maintain accurate and up-to-date opportunity records, contact information, and activity logs in the ATLAS CRM platform (Bigin), ensuring full pipeline visibility for the team.

Proposal & Solution Development

• Interpret customer mission requirements, identify capability gaps, and scope where ATLAS products and services can meet customer needs, collaborating with Software, Engineering, and Operations teams to develop tailored solutions.
• Prepare and deliver professional written proposals, RFI responses, and ROMs that accurately address customer technical and commercial requirements.

Reporting & CRM

• Provide regular reports to the Senior Director of Customer Solutions on pipeline status, account health, customer pursuits, and revenue forecasts.

Professional Development

• Develop proficiency in the Freedom platform and ATLAS core network services, building the technical depth needed to engage customers credibly and identify expansion opportunities.
• Stay current on satellite industry trends, emerging operators, and competitive dynamics through self-directed research and engagement with the broader industry.
• Engage with mentorship and guidance provided by both the Senior Director of Customer Solutions and the VP of Customer Operations to support continued growth within the organization.

Required Qualifications:

Education & Experience

• Bachelor’s degree in Business, Engineering, Aerospace, or a related field, or equivalent experience.
• 2–4 years of experience in commercial sales, business development, or account management, with at least a portion of that experience in the satellite communications, space, or defense industry.
• Demonstrated ability to manage and grow a portfolio of technical customer accounts in a fast-paced environment.
• Existing knowledge of the satellite ground systems market, spacecraft operations, or related technical domains strongly preferred.
• Established industry relationships that could accelerate new business development are a strong plus.

Technical Skills

• Proficiency with CRM platforms (Bigin, Salesforce, or similar) required.
• Familiarity with satellite operations, ground system software, or mission planning tools (STK, Grafana, or similar) preferred.
• Proficiency with Microsoft Office Suite and Google Workspace required.
• Must be eligible to work on U.S. government programs. This position may require access to facilities, systems, or information subject to U.S. government export control regulations.

Salary Range:

• $80,000 – $110,000, Eligible for annual performance-based bonus

Location:

• Traverse City, MI
• $3k annual company contribution to HSA
• Flexible time off policy

Additional Information:

• Military veterans and spouses are highly encouraged to apply
• ATLAS is an Equal Employment Opportunity employer