Director, Salesforce AI Specialist

KPMG LLP; Dallas (TX); On-site; USD 140,000 - 210,000; Full time

Job summary

KPMG LLP in Dallas seeks a Director in Technology for its Consulting practice to design and deliver scalable Salesforce solutions, with a focus on Health Cloud data models and care-team configurations.

The role leads Apex, LWC, Flows, agent tooling, and integration with Epic, HL7/FHIR, and third-party systems, while enforcing security, CI/CD, and governance through collaborative engagement with business analysts and architects.

Qualifications

• Eight+ years of Salesforce development experience with Apex, SOQL, SOSL, LWC, Aura, Flows, and Triggers.
• Bachelor's degree required; Salesforce Platform Developer I and Agentforce Specialist certifications required.
• Experience integrating Salesforce Health Cloud with HL7/FHIR, EHR/EMR systems.
• Strong knowledge of HIPAA and data security.
• Ability to translate business requirements into scalable technical solutions.

Responsibilities

• Design and deliver scalable Salesforce Health Cloud solutions and data models.
• Develop Apex classes, LWC, and Flows; lead code reviews and CI/CD deployments.
• Configure and test Agentforce agents, prompts, and RAG patterns.
• Ensure observability, guardrails, and compliance in production.
• Collaborate with analysts, administrators, and architects across release management.
• Travel as required.

Skills

Salesforce development

Apex

LWC

Flows

Triggers

Security and HIPAA compliance

Stakeholder management

Education

Bachelor's degree

Salesforce Platform Developer I

Salesforce Agentforce Specialist

Tools

Git

Copado

Gearset

Jenkins

Azure DevOps

Agentforce

Job description

KPMG is currently seeking a Director in Technology for our Consulting practice.

Responsibilities:

• Design and develop scalable Salesforce solutions, with a focus on Health Cloud features such as care plans, clinical data models, and provider/patient relationship management, and configure Health Cloud data models including Patient, Provider, Care Team, and Clinical Data
• Build Apex classes, triggers, LWC (Lightning Web Components), and Flows to meet business requirements, and participate in code reviews, testing, and deployment activities using CI/CD pipelines
• Design and configure Agentforce agents, topics, instructions, actions, and escalation paths using Agentforce Builder, Flow, Apex, and APIs, and develop and test Prompt Builder templates and grounded AI experiences using Salesforce data, Data Cloud, knowledge, and retrieval-augmented generation (RAG) patterns
• Implement agent testing, evaluation, observability, and guardrails, including accuracy, hallucination risk, data access, human-in-the-loop controls, and production monitoring
• Integrate Salesforce with external systems (e.g., Epic, Genesys, MuleSoft, HL7/FHIR APIs) using REST/SOAP web services, and ensure compliance with HIPAA, HITRUST, and other healthcare data security regulations
• Collaborate with business analysts, administrators, and architects to translate requirements into technical solutions, and contribute to Salesforce release management, performance tuning, and environment strategy
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum of eight years of Salesforce development experience with hands‑on expertise in Apex, SOQL, SOSL, LWC, Aura Components, Flows, and Triggers
• Bachelor's degree from an accredited College or University is required; Salesforce Certified Platform Developer I and Salesforce Certified Agentforce Specialist are required. Platform Developer II, Health Cloud Accredited Professional, Data Cloud Consultant, or Agentforce Life Sciences Consultant are preferred
• Strong understanding of Salesforce Health Cloud data model and features, and experience integrating Salesforce with external systems (HL7/FHIR, EHR/EMR integrations preferred)
• Proficiency in Salesforce APIs (REST, SOAP, Bulk, Streaming), and experience with Version Control (Git), CI/CD tools (Copado, Gearset, Jenkins, Azure DevOps, etc.)
• Hands‑on proficiency with Agentforce, Prompt Builder, generative AI concepts, and responsible AI delivery is required; experience with Data Cloud, Service Cloud, and Marketing Cloud is strongly preferred
• Strong knowledge of healthcare compliance (HIPAA, PHI/PII handling), and experience with Salesforce Shield, Event Monitoring, Data Masking, OmniStudio (OmniScripts, Integration Procedures, DataRaptors), enterprise AI/ML services or external models, Agile/Scrum methodologies, strong problem-solving, communication, and stakeholder management skills preferred
• Travel as required to support client engagements, team collaboration, and business development activities
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)