Manager, Salesforce Health Cloud & Agentforce Forward Deployed Engineer

KPMG LLP; Indianapolis (IN); On-site; USD 130,000 - 170,000; Full time

Job summary

KPMG LLP in the United States seeks a Manager in Technology to design and implement Salesforce Health Cloud solutions and integrate with external systems. The role emphasizes Apex/LWC development, CI/CD, and governance.

Lead Agentforce configurations, AI templates, and RAG-based experiences while ensuring HIPAA/HITRUST compliance and robust security. Travel to client sites may be required.

Qualifications

• Five+ years of Salesforce development experience with Apex, SOQL, SOSL, LWC, Aura, Flows, and Triggers.
• Bachelor's degree required; Salesforce certifications preferred.
• Experience with Health Cloud data model and external system integrations (HL7/FHIR).
• Proficiency in Salesforce APIs and version control with CI/CD tooling.

Responsibilities

• Design and develop scalable Salesforce solutions focused on Health Cloud features.
• Build Apex classes, triggers, LWC, and Flows; participate in code reviews and deployments.
• Configure Agentforce components and AI experiences using Salesforce data and RAG patterns.
• Ensure testing, observability, guardrails, and HIPAA/HITRUST compliant practices.
• Integrate Salesforce with Epic, Genesys, MuleSoft, HL7/FHIR using REST/SOAP.
• Collaborate with analysts, admins, and architects on release management and performance.
• Maintain integrity and professionalism in the workplace.

Skills

Salesforce development

Apex

LWC

Flows

SOQL

SOSL

Git

CI/CD tools

Health Cloud

AI / Agentforce / RAG concepts

Education

Bachelor's degree

Tools

Git

Copado

Gearset

Jenkins

Azure DevOps

OmniStudio

Data Cloud

HL7/FHIR APIs

Job description

KPMG is currently seeking a Manager in Technology for our Consulting practice.

Responsibilities

• Design and develop scalable Salesforce solutions, with a focus on Health Cloud features such as care plans, clinical data models, and provider/patient relationship management, and configure Health Cloud data models including Patient, Provider, Care Team, and Clinical Data
• Build Apex classes, triggers, LWC (Lightning Web Components), and Flows to meet business requirements, and participate in code reviews, testing, and deployment activities using CI/CD pipelines
• Design and configure Agentforce agents, topics, instructions, actions, and escalation paths using Agentforce Builder, Flow, Apex, and APIs, and develop and test Prompt Builder templates and grounded AI experiences using Salesforce data, Data Cloud, knowledge, and retrieval-augmented generation (RAG) patterns
• Implement agent testing, evaluation, observability, and guardrails, including accuracy, hallucination risk, data access, human-in-the-loop controls, and production monitoring
• Integrate Salesforce with external systems (e.g., Epic, Genesys, MuleSoft, HL7/FHIR APIs) using REST/SOAP web services, and ensure compliance with HIPAA, HITRUST, and other healthcare data security regulations
• Collaborate with business analysts, administrators, and architects to translate requirements into technical solutions, and contribute to Salesforce release management, performance tuning, and environment strategy
• Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment

Qualifications

• Minimum of five years of Salesforce development experience with hands-on expertise in Apex, SOQL, SOSL, LWC, Aura Components, Flows, and Triggers
• Bachelor’s degree from an accredited College or University is required; Salesforce Certified Platform Developer I and Salesforce Certified Agentforce Specialist are required. Platform Developer II, Health Cloud Accredited Professional, Data Cloud Consultant, or Agentforce Life Sciences Consultant are preferred
• Strong understanding of Salesforce Health Cloud data model and features, and experience integrating Salesforce with external systems (HL7/FHIR, EHR/EMR integrations preferred)
• Proficiency in Salesforce APIs (REST, SOAP, Bulk, Streaming), and experience with Version Control (Git), CI/CD tools (Copado, Gearset, Jenkins, Azure DevOps, etc.)
• Hands-on proficiency with Agentforce, Prompt Builder, generative AI concepts, and responsible AI delivery is required; experience with Data Cloud, Service Cloud, and Marketing Cloud is strongly preferred
• Strong knowledge of healthcare compliance (HIPAA, PHI/PII handling), and experience with Salesforce Shield, Event Monitoring, Data Masking, OmniStudio (OmniScripts, Integration Procedures, DataRaptors), enterprise AI/ML services or external models, Agile/Scrum methodologies, strong problem-solving, communication, and stakeholder management skills preferred
• Travel as required to support client engagements, team collaboration, and business development activities
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)