Director, Sales Strategy & Operations - Americas

PagerDuty; Atlanta (GA); On-site; USD 160,000 - 210,000; Full time

Job summary

PagerDuty, Inc. seeks a Director, Sales & Customer Success Operations – Americas to lead sales planning and operational rigor across Commercial, Mid-Market, and Enterprise segments.

You will drive the operating cadence, forecast accuracy, and cross-functional alignment with IT and Finance to scale the Americas go-to-market engine. You will oversee a team of operations professionals, shape quota design, territory planning, and renewal/retention strategies while partnering with Sales and Customer

Responsibilities

• Sales Operations: Partner with Sales leadership to execute imperatives, drive productivity, run the operating cadence, improve forecast accuracy, design territories and quotas, partner on compensation and headcount, serve as operating partner to Americas Sales leadership.
• Customer Success Operations: Own CS metrics and reporting (retention, churn, renewals, expansion), design lifecycle processes, own renewal forecasts, manage customer-health indicators, and optimize Sales-to-CS handoffs and onboarding.

Job description

PagerDuty, Inc. seeks a Director, Sales & Customer Success Operations – Americas to lead sales planning and operational rigor across Commercial, Mid-Market, and Enterprise segments.

You will drive the operating cadence, forecast accuracy, and cross-functional alignment with IT and Finance to scale the Americas go-to-market engine. You will oversee a team of operations professionals, shape quota design, territory planning, and renewal/retention strategies while partnering with Sales and Customer