Director of Renewal Growth — Remote & Enterprise Accounts

LE001 Automation Anywhere, Inc; San Jose (CA); Hybrid; USD 220,000 - 250,000; Full time

Benefits offered by this job

Flexible work schedule / remote roles

Unlimited Personal Time Off

12 holidays off per year

4 days volunteer time off per year

4 company achievement days off per año

Health care benefits

Job summary

Automation Anywhere is seeking a commercially savvy Director of Sales Renewals to scale a world-class renewals organization. Hybrid role with onsite days in San Jose, CA, reporting to the VP, Customer Retention.

You will own renewal performance, lead a team, and build strategies across enterprise accounts to drive expansion and reduce churn. You will collaborate across Sales, Customer Success, Finance, Legal, Deal Desk, RevOps, and Product, leveraging analytics and AI where applicable to

Qualifications

• 8+ years of B2B SaaS sales, renewals, account management, customer success, or retention roles with ownership of enterprise renewals.
• 3+ years of people leadership, ideally leading renewal, retention, account management, or commercial teams.
• Proven ownership of recurring revenue metrics (GRR, NRR, renewal rate, churn, forecast accuracy, expansion).
• Experience with complex enterprise negotiations, pricing, contract structures, procurement, and executive-level conversations.

Responsibilities

• Own renewal performance for the assigned business, including renewal bookings, gross retention, net retention, on-time renewals, forecast accuracy, and pipeline health.
• Lead, coach, and develop a team of renewal professionals; establish clear performance standards and rhythms.
• Build renewal strategies for enterprise and strategic accounts, including early risk identification, save plans, pricing, multi-year [agreements], and executive escalation.
• Create a disciplined renewal motion (120/90/60/30 days) to improve predictability.
• Partner with Account Executives and Customer Success to connect customer outcomes and adoption to renewal strategy.
• Identify expansion, cross-sell, and upsell opportunities during renewal cycle and route to the appropriate sales motion.
• Drive accurate weekly and quarterly forecasting; communicate risk, upside, blockers, and required actions.
• Lead complex negotiations involving pricing, terms, procurement, Legal, Finance, and executives while protecting relationships.
• Use customer health signals and product usage to identify churn risk early and trigger interventions.
• Standardize playbooks, segmentation, dashboards, tooling, and automation to scale renewals.
• Surface churn themes to Product/Sales/CS/Leadership to address root causes.
• Build a culture balancing customer advocacy with commercial rigor, urgency, and accountability.

Skills

SaaS Sales

People Leadership

Recurring Revenue Metrics

Enterprise Negotiations

Salesforce

Cross-functional Collaboration

Forecasting & Playbooks

Revenue Intelligence Tools

Tools

Revenue Intelligence Tools

Job description

Automation Anywhere is seeking a commercially savvy Director of Sales Renewals to scale a world-class renewals organization. Hybrid role with onsite days in San Jose, CA, reporting to the VP, Customer Retention.

You will own renewal performance, lead a team, and build strategies across enterprise accounts to drive expansion and reduce churn. You will collaborate across Sales, Customer Success, Finance, Legal, Deal Desk, RevOps, and Product, leveraging analytics and AI where applicable to