Director, Account Management

CentralReach, LLC; Holmdel Township (NJ); Hybrid; USD 126,000 - 154,000; Full time

Benefits offered by this job

Health benefits

Paid time off (PTO)

401(k) matching

Parental leave

Hybrid work schedule

Career development support

Wellness programs

CR Cares volunteer opportunities

Job summary

CentralReach, LLC is seeking a Director of Account Management to lead a team responsible for renewals and expansion revenue across an assigned portfolio of ABA providers. You will own Net Revenue Retention targets and oversee renewal strategies, pricing, and forecasting.

The role requires strong leadership, coaching, and collaboration with Customer Success and Sales to ensure health scoring, adoption insights, and seamless post-sale transitions.

Qualifications

• 7–10+ years of SaaS revenue experience.
• 3–5+ years leading account management, renewals, or post-sale teams.
• Strong forecasting discipline and revenue inspection experience.
• Demonstrated coaching and talent development capability.
• Proficiency with Salesforce and revenue enablement tools.

Responsibilities

• Own renewal and expansion performance across assigned portfolio.
• Drive achievement of Net Revenue Retention targets.
• Ensure early identification and mitigation of churn risk.
• Inspect and support expansion deal strategy and pricing.
• Oversee renewal pipeline hygiene and 120+ day visibility.
• Lead and develop 8-10 Account Managers.
• Conduct structured weekly 1:1s focused on elevating consultative selling capabilities.
• Drive accountability for quota attainment and forecasting standards.
• Maintain accurate renewal and cross-sell forecasting.
• Ensure CRM discipline and opportunity documentation.
• Monitor performance metrics: Cross-sell, Time-to-close, risk classification.
• Oversee account planning for high-value providers within portfolio.
• Ensure structured QBR cadence across top accounts.
• Promote cross-product adoption and value realization.
• Partner with Customer Success on health scoring and adoption insights.
• Coordinate with Sales on post-sale transitions.
• Provide structured customer feedback to Product.
• Escalate systemic risks to Head of Account management.

Skills

SaaS revenue experience

Leadership

Forecasting discipline

Coaching & talent development

Salesforce proficiency

Revenue enablement tools

Tools

Salesforce

Job description

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

The Director, Account Management leads a team of Account Managers responsible for renewal and expansion revenue across an assigned portfolio of ABA provider customers. This role owns portfolio-level NRR, expansion execution, forecast discipline, and risk mitigation across their portofolio of customers

The Director translates company strategy into disciplined execution through coaching, deal inspection, renewal governance, and strategic account oversight.

Core Responsibilities

Revenue Ownership

• Own renewal and expansion performance across assigned portfolio.
• Drive achievement of Net Revenue Retention targets.
• Ensure early identification and mitigation of churn risk.
• Inspect and support expansion deal strategy and pricing.
• Oversee renewal pipeline hygiene and 120+ day visibility.

Team Leadership & Coaching

• Lead and develop 8-10Account Managers.
• Conduct structured weekly 1:1s focused on:
• Elevate consultative selling capabilities.
• Drive accountability for quota attainment and forecasting standards.

Forecast & Operational Governance

• Maintainaccuraterenewal andcross-sellforecasting.
• Ensure CRM discipline and opportunity documentation.
• Monitor performance metrics:
• Cross-sellconversion
• Time-to-close
• Risk classification accuracy

Strategic Account Oversight

• Oversee account planning for high-value providers withinportfolio.
• Ensure structured QBR cadence across top accounts.
• Promote cross-product adoption and value realization.

Cross-Functional Collaboration

• Partner with Customer Success on health scoring andadoptioninsights.
• Coordinate with Sales on post-sale transitions.
• Provide structured customer feedback to Product.
• Escalate systemic risks toHead of Account management.

Success Metrics

• Cross-SellARR
• Forecast Accuracy
• Reduction in Late-Stage Renewal Risk

Required Qualifications

• 7–10+ years of SaaS revenue experience.
• 3–5+ years leading account management, renewals, or post-sale teams.
• Strong forecasting discipline and revenue inspection experience.
• Demonstrated coaching and talent development capability.
• Proficiencywith Salesforce and revenue enablement tools.

Base Salary Range: $140,000 USD - $140,000 USD

Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale.

Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.

• We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees.
• Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares