Director, Remote Patient Access & HUB Programs

Regalo Health; United States; Remote; USD 160,000 - 210,000; Full time

Job summary

Regalo Health is seeking a Director of Patient Support & HUB Program Services to lead the launch and ongoing operation of a comprehensive patient support program for a new oncology therapy.

This hands-on leadership role owns end-to-end patient access, including benefits investigation, reimbursement support, prior authorization and appeals, patient assistance and copay programs, prescription triage, and HUB coordination.

Qualifications

• PharmD required; licensed to practice.
• Strong understanding of reimbursement, prior authorization, and appeals.
• Experience in pharmaceutical patient services, HUB operations, specialty pharmacy, reimbursement, or patient access.
• Ability to lead cross-functional teams and manage pharmaceutical-client relationships.
• Analytical, operational, communication, leadership, and problem-solving skills.
• Working knowledge of patient privacy, pharmacy, and patient support program compliance.
• Hands-on leader in a fast-moving environment.

Responsibilities

• Lead program implementation, launch readiness, and ongoing operational performance.
• Serve as the primary operational partner to the pharmaceutical client and translate priorities into actionable plans.
• Oversee the patient journey from enrollment and benefits investigation through treatment access and prescription fulfillment.
• Lead reimbursement support, prior authorization, appeals, patient assistance, copay support, and complex access escalations.
• Coordinate prescription routing and handoffs among HUB operations, specialty pharmacies, and the in-house non-commercial pharmacy.
• Partner closely with Patient Advocates, Pharmacy, Technology, Quality & Compliance, reimbursement teams, vendors, and client stakeholders.
• Identify barriers and bottlenecks and resolve issues quickly.
• Establish and monitor performance metrics for access, turnaround time, quality, patient experience, and operational results.
• Use data to improve workflows, strengthen accountability, and drive continuous improvement.
• Ensure compliance with applicable privacy, quality, contractual, and regulatory requirements.
• Lead and develop the program team while creating a culture of ownership, urgency, collaboration, and patient focus.
• Support staffing, capacity planning, budgeting, forecasting, and resource management as the program grows.

Skills

Leadership

Reimbursement knowledge

Cross-functional collaboration

Analytical thinking

Communication

Problem-solving

Privacy/compliance awareness

Education

PharmD

Job description

Regalo Health is seeking a Director of Patient Support & HUB Program Services to lead the launch and ongoing operation of a comprehensive patient support program for a new oncology therapy.

This hands-on leadership role owns end-to-end patient access, including benefits investigation, reimbursement support, prior authorization and appeals, patient assistance and copay programs, prescription triage, and HUB coordination.