Director of Patient Access & Support Operations

HireLifeScience; United States; On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Match

Paid Time Off

Employee Assistance Program

Job summary

UroGen Pharma seeks a Director, Patient Support Services to oversee the uro-oncology hub and patient support programs. The role focuses on complex buy-and-bill distribution, medical benefit processes, and vendor management to maximize patient access.

The successful candidate will lead with a hands-on approach, report to the Senior Director, and drive operational workflow improvements across PAPs, copay programs, and related access tools. Occasional travel is required.

Qualifications

• BA/BS required; MBA preferred.
• 10+ years pharmaceutical or relevant experience.
• Proven communication, collaboration and analytical skills.

Responsibilities

• Oversee day-to-day hub operations and program documentation.
• Manage buy-and-bill processes, coding, and medical benefits approvals.
• Optimize prior authorization workflows and reduce administrative friction.
• Oversee patient assistance programs and copay support.
• Collaborate to design tools that simplify provider onboarding and enrollment.
• Track KPIs with vendors and ensure timely, accurate reporting.

Skills

Strategic communication

Leadership in matrix environment

Analytical skills

Cross-functional collaboration

Prior authorization knowledge

Education

BA/BS

MBA preferred

Job description

UroGen Pharma seeks a Director, Patient Support Services to oversee the uro-oncology hub and patient support programs. The role focuses on complex buy-and-bill distribution, medical benefit processes, and vendor management to maximize patient access.

The successful candidate will lead with a hands-on approach, report to the Senior Director, and drive operational workflow improvements across PAPs, copay programs, and related access tools. Occasional travel is required.