Director, Regional Branch Experience

Broadview Federal Credit Union; City of Syracuse (NY); On-site; USD 97,000 - 127,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Broadview Federal Credit Union in Syracuse, NY seeks a Director, Regional Branch Experience to lead a hospitality-driven, high-performing team. You will balance member care with operational excellence, expand member relationships, and strengthen community partnerships to support Broadview’s long-term growth.

The role requires 5–7 years of leadership and 3–5 years in sales/service within financial services, with travel across the region.

Qualifications

• Associates degree or equivalent combination of experience and education.
• 5–7 years of progressive leadership experience, including direct branch management.
• 3–5 years of sales and service experience; financial services preferred.
• Track record of leading high-performing teams in a service-driven environment.
• Strategic mindset with ability to connect vision to execution.
• Ability to travel throughout the assigned region.

Responsibilities

• Nurture a people-first hospitality environment reflecting care, attentiveness, and respect.
• Ensure branches operate with consistency, accuracy, and efficiency through strong process management and service standards.
• Inspire, coach, and empower the team with regular engagement, goal setting, and development planning.
• Drive member and product growth by aligning local execution with strategy across lending, digital adoption, and deposits.
• Build local relationships to foster member acquisition, partnerships, and brand loyalty.
• Create a high-performance culture by setting expectations, recognizing contributions, and addressing gaps with clarity.
• Partner cross-functionally to drive shared outcomes and reduce friction.
• Equip branch leaders with tools, training, and autonomy to meet needs.

Skills

Leadership experience

Sales & service experience

Business acumen

Operational oversight

Education

Associates degree

Job description

Broadview Federal Credit Union in Syracuse, NY seeks a Director, Regional Branch Experience to lead a hospitality-driven, high-performing team. You will balance member care with operational excellence, expand member relationships, and strengthen community partnerships to support Broadview’s long-term growth.

The role requires 5–7 years of leadership and 3–5 years in sales/service within financial services, with travel across the region.