Branch Leader: Member Experience & Growth

Broadview Group; City of Albany (NY); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Broadview FCU in Albany seeks an experienced Branch Manager to lead a retail banking team, delivering outstanding member service and engagement. You will coach staff, deepen member relationships, and drive branch performance while ensuring compliance with policies and audits.

The role requires 3+ years in branch leadership, an associate degree in business or related field, and strong communication and organizational skills.

Qualifications

• Associate degree in Business or related field preferred.
• Minimum three years of Branch Management experience.
• Enthusiastic leader with proven leadership record.
• Strong organizational, multitasking, and communication skills.

Responsibilities

• Lead in-branch member experience and team development.
• Model and coach staff on member relationships and advocacy.
• Build relationships with commercial clients with lending partnerships.
• Collaborate with other departments and CUSOs for concierge service.
• Advance employee development via regular appraisals and development plans.
• Ensure ongoing staff training through observations, dashboards and progress reviews.

Skills

Leadership

Branch Management

Communication

Organizational Skills

Multi-tasking

Strategic Thinking

Flexibility

Education

Associate degree in Business or related field

Job description

Broadview FCU in Albany seeks an experienced Branch Manager to lead a retail banking team, delivering outstanding member service and engagement. You will coach staff, deepen member relationships, and drive branch performance while ensuring compliance with policies and audits.

The role requires 3+ years in branch leadership, an associate degree in business or related field, and strong communication and organizational skills.